at HomeSafe Alliance in Springfield, Illinois, United States
Job Description
Title:
HHG Clearings/SIT Specialist
HomeSafe Alliance is the single global household goods movement manager of over 300,000 Military Household Goods moves per year for USTRANSCOM and the U.S. Armed Forces, Department of Defense civilians, U.S. Coast Guard, and their families.
When you become part of our team at HomeSafe Alliance, your opportunities are endless. Through internal collaboration, and with our partners and customers, we’re defining tomorrow’s challenges, then providing the innovative solutions to overcome those challenges, always maintaining our commitment to Zero Harm and Sustainability Platform.
Working at HomeSafe Alliance means being rewarded for your contributions. In addition to competitive benefits and professional development, our people are empowered to use all their potential, creating meaningful change for themselves and our clients. We attract the best minds in the world because our expertise thrives on creativity, resourcefulness and collaboration. That is how we supply our clients with cutting-edge solutions.
As the needs of the world change, we’re ready to respond and guide the way forward with strategic, sustainable, and technological advancements grounded in more than a century of practical application and execution.
The HomeSafe team is dedicated to providing fast, easy, and efficient relocation experiences. More than 300,000 military and government households are relocated every year. Coordinating these transfers is a massive undertaking-and we’re proud to say that HomeSafe is positioned to improve the customers’ moving experience. As the GHC prime contractor and household goods moving service integrator, we provide earlier visibility into upcoming moves and greater network throughput capacity-ensuring household goods shipments are picked up and delivered on time. With cutting-edge technology and proven logistics expertise, we’re transforming the moving process by continuously evaluating, refining, and improving our tools and techniques. We’re dedicated to making sure that every move is better than the last.
About the Role
HomeSafe Alliance is seeking a Clearing/SIT Specialist to support the Operations team by providing immediate support to answer inquiries, troubleshoot application access, and networking with internal and external move partners to resolve concerns. The goal of this role is to be readily available and responsive to meet partner needs with exceptional quality and service.
Responsibilities :
+ Reviews clearing requests manually or through use of automated system to achieve system goals (productivity, on-time performance, efficiency, etc.)
+ Implement a continuous improvement process culture to improve efficiencies and performance
+ Provide outstanding customer service to our clients by implementing and managing the clearing process on an organizational level as well as continuously optimizing the operations experience.
+ Oversee all portions of clearing process including direct delivery & storage in transit (SIT)
+ Pilot all outbound flows from warehouse to customers and make sure the communication to the customer is done proactively.
+ Achieve GHC HomeSafe KPIs and SDS performance metric requirements.
+ Define and maintain KPIs to pilot his/her activity and measure efficiency of the operations.
+ Daily/hourly monitoring of all system efficiencies and adjust when needed.
+ Update all the flows regarding the customer in SAP, from arrival to delivery.
+ Other duties as assigned
Education and Experience :
+ High School diploma, GED or equivalent combination of education and experience.
+ 1+ year relevant operations experience, with military move experience preferred.
+ Must be a U.S. citizen due to contractual requirements
Knowledge, Skills and Abilities :
+ Ability to learn modern technologies quickly and adapt to change.
+ Manage multiple priorities, with the ability to work in a fast-paced environment.
+ Ability to manage difficult customers and situations and be able to solve problems.
+ Excellent written & verbal communication skills, patience, and empathy.
+ Proficient with basic computer skills.
+ Strong communication skills
+ Former Military Transportation/MilMove HHG Experience highly preferred.
Note : This position is fully remote / work from home. HomeSafe will supply appropriate equipment, employee provided high speed internet is required.
Inclusion and Diversity at HomeSafe Alliance:
At HomeSafe, we are passionate about our people, sustainability, and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team’s philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer.
Benefits:
+ Medical, Dental and Vision Insurance.
+ Paid time off (PTO) Three weeks of PTO for newly hired employees
+ 401(k)
+ Health and Wellness Programs
+ Disability, Life and AD&D insurance
+ Employee Support program
+ Family Support: Bright Horizons, child and elder care services
+ Teladoc Medical Experts, second opinion program
+ Travel Accident & Medical
+ TRICARE Supplement Plan
+ Voluntary Benefit Plans
+ And more!
HomeSafe is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
HomeSafe? – Delivering Solutions, Changing the World.
HomeSafe has been established to be the premier household goods move management service provider for the U.S. Armed Forces, Department of Defense (DoD) civilians, and their families. Our team is dedicated to providing fast, easy, and efficient relocation experiences.
More than 300,000 military and government households are relocated every year. Coordinating these transfers is a massive undertaking-and we’re proud to say that HomeSafe is positioned to improve the customers’ moving experience. As a household goods moving service integrator, we provide earlier visibility into upcoming moves and greater network throughput capacity-ensuring household goods shipments are picked up and delivered on time.
With cutting-edge technology and proven logistics expertise, we’re transforming the moving process by continuously evaluating, refining, and improving our tools and techniques. We’re dedicated to making sure that every move is better than the last.
We thank you for your service, and for the privilege of serving you in return.
A t HomeSafe, We Deliver.
Fraud Alert
Fraud has infiltrated the job placement market via the internet, email and direct phone contact. Attempts have included unauthorized use of HomeSafe’s name and logo to solicit potential job seekers or to extend false job offers. Bad actors may mix in fake job advertisements with legitimate postings. These ads can include contact instructions and require job seekers to send sensitive personal information or money to pay for visa applications, processing fees, etc., in exchange for consideration for a high-paying position.
HomeSafe will never ask for any sort of advance payment as part of the recruiting/hiring process. Candidate profiles are carefully managed to protect personal information.
Benefits:
+ Medical, Dental and Vision Insurance.
+ Paid
