Office Support Specialist - School of information Sciences - 1025988-6689

at University of Illinois in Urbana, Illinois, United States

Job Description

• Process applications for all graduate programs in Slate. As applications are processed, assign applications to appropriate review queue.
• Communicate with applicants via email or phone for any missing materials and notification applicants of application status.
• Assist prospective and current applicants as well as newly admitted students regarding application, School of Information Sciences, Graduate College and University admission and academic requirements.
• Assist with evaluations of domestic and foreign academic credentials.
• Process requests for Change of Program/term and re-entry/Change of Program admit referrals.
• Communicate with students and/or Graduate College when documents are missing to complete the official admissions or SEVIS processes including but not limited to funding documents, official transcripts, or academic credentials).
• Assist with tracking admissions offers, acceptances. decline, and deferral requests.
• Assist with responding to inquiries via email and phone from students who are applying or recently admitted.
• Assist with sending communication of admission decision notifications for all MS, PhD, and CAS degree programs.
• Assist with submitting Graduate College admission referrals following communication of iSchool admission decision to applicant.
• Assist the team by running reports for newly admitted students who require Letters of Justification (LOJ's). Communicate with the Graduate College, once LOJ's have been completed and uploaded to Slate, to complete application for official admission.
• Assist with processing and maintaining official transcript and academic credential submissions to the School of Information Sciences and Graduate College at various stages.
• Monitor and maintain a record of submitted deposits for newly accepted MSIM students and communicate with admitted students that have yet to submit a deposit. Upon enrollment, reconcile submitted deposits with actual enrollments.
• Attend various School of Information Sciences meetings: Recruitment & Admissions, Admission Team, and Program Committee meetings as needed.
• Attend workshops and other professional development events at the Graduate College, other University Units and external events (e.g., MAGAP, Graduate College trainings.)
• Support iSchool units in large events as needed.
• Serve as back up to reception desk at either of our two locations as needed.
• Assist with the School of Information Sciences' Convocation ceremonies.
• Perform other related duties as assigned.
• Assist with the conducting of degree audits and alerting advising staff when students are not yet eligible to graduate.
• Assist with maintaining the graduation list and determining eligibility.
• Assist with the maintenance of reporting templates for student record data.
• Assist with maintaining the current student database (GradRecs & UGRecs) with information required for archival files.
• Assist the Sr.Manager of Admissions & Records with the maintenance and processes of new, current, and inactive student records.
• Assist with recruitment and admissions events on campus for prospective and newly admitted students as needed, including but not limited to acquiring needed materials and preparing promotional folders and/or swag.
• Attend recruitment events as needed.

• A working knowledge of Graduate College and University policies and procedures regarding admissions.
• Good written and oral communication skills.
• Proficiency In the use of a computer, word processing software, and various other Web-based applications end reports.