Administrative Assistant

at Challenge Unlimited. Inc. in Alton, Illinois, United States

Job Description

We’re seeking a Administrative Assistant at Challenge Unlimited, Inc/Residential Options in Alton, IL. 

Reporting to the VP of Residential Options, the Administrative Assistant is responsible for assisting the Residential Options agency with departmental functions which will ensure quality and efficiency of services for persons with disabilities.

Provides administrative support services to the VP and Directors of Residential Options. Provides system administration support/expansion for RO systems including Quantum, PowerBI, SharePoint, Care Suite. Provides general customer service support as needed. Monitors supply inventory for office supplies, printer cartridges, etc. Assists with special projects as assigned.

Position Summary:

• Shift: Full Time
• Hours: Days 8am-4:30pm 
• Salary: $20 dollars per hour + BENEFITS!
• Location:  Alton, IL

Responsibilities:

• Promote a culture that advances our Company's mission to provide work opportunities and residential services to individuals with disabilities and disadvantages. . 
• Ensure a high rate of client and staff satisfaction. 
• Capture key business indicators by developing then implementing systems to collect, analyze, and report on information. 
• Prepare and develop a records management system and maintain recommended changes to records systems when appropriate. 
• Manage all aspects of the configuration and operation of the Residential Options computer systems. 
• Provide technical support for issues RO users encounter. 
• Monitor the Quantum system daily and respond immediately to user concerns. 
• Complete Quality Assurance records. to provide systems review, analysis and resulting recommendations/ instructions. 
• maintain office supplies and submit orders as needed. 
• Troubleshoot operation of office equipment, order maintenance when needed. 
• Assist with mailings, presentations, correspondence or other department needs. 
• Provide support in client program areas as needed. 

• Education: High school diploma or equivalent
• Experience:2+ years of experience working with people that live with disabilities. 
• Electronic document systems and service experience highly preferred. 
• Background checks: Must pass a criminal background check, various state/federal registry checks,  child abuse & neglect background check. 
• Driving :Must have a valid drivers license, pass driving history check. and be at least 25 years or older to drive company van. 
• Travel: 20% between IL sites for meetings, trainings and agencies. 

• 401K 
• Health insurance 
• Dental 
• Vision 
• Sick Time Off
• Vacation Time 
• Long-Term/ Short-Term Disability 

Physical Demands

Sitting Frequently sitting in the normal course of office-sedentary type work.

Standing Occasionally standing, walking, bending, squatting, reaching, and twisting to assist Residents with activities and outings and to clean and cook.

Hearing, Speaking Frequently listening to and speaking with managers, customers

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