at SIRVA, Inc. in Oakbrook Terrace, Illinois, United States
Job Description
General support functions for International Moving Services Operations. Responsible for shipment tracing, customer service, documentation handling (preparing, collecting, distributing and saving to SISTRS), and downstream cost containment for household goods international shipments. Will have contact with customers, agents, vendors and port brokers.
This position is open to being filled as a hybrid schedule in our Oakbrook, Terrace, IL office.
40%
Shipment Tracing: Though shipment prompts, confirming events occurred and then updating ProMove and the IRC accordingly.
30%
Documentation Handling: Responsible for arranging all shipping documents and processing with customers, agents, vendors and port brokers and uploading to SISTRS database.
20%
Keep customers, agents, vendors and port brokers informed of status changes in a timely manner
10%
Other duties as assigned, including communications desk coverage, FedEx handling and registering files as needed
QUALIFICATIONS AND PREFERRED SKILLS
* Proficient in Microsoft Office applications (Excel, Word, Outlook)
* Ability to prioritize and handle multiple tasks
* Well organized
* Detail Oriented
* Goal Oriented
* Excellent Communication skills both oral and written
* Ability to work successfully in a team environment where work direction will be provided by multiple people (Matrix Environment)
* 1-2 Years of customer service or transportation experience preferred
EDUCATION AND CERTIFICATION REQUIREMENTS
* High school diploma required
* Undergraduate degree preferred
Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, Sirva Mortgage and SMARTBOX) provide everything needed to move talent and deliver experience.
At Sirva, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.
Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.
It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSIRVA@SIRVA.com and let us know the nature of your request and your contact information.
