SVP, Professional Services

at ConvergeOne in Bloomington, Minnesota, United States

Job Description

SVP, Professional Services
Job Locations

US-Virtual Office

Position Type 
Regular Full-Time  

Requisition ID 
2024-5992  

Category 
Information Technology
C1 Company Overview

C1: 1 Contact, 1 Connection, 1 Choice
C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.
So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Overview

Summary
We seek an experienced and dynamic Senior Vice President (SVP) of Professional Services. This candidate will report to the Chief Customer Officer and ensure that C1 continues to provide best-in-class professional services that elevate connected Human Experiences. The candidate will be accountable for overseeing the successful delivery of the set of client engagements necessary to achieve the annual financial targets for all C1s professional services across all practices.
Specifically, this leader oversees all program and project efforts across contact center, unified communication, security, enterprise networking, data center, and IT lifecycle services. The ideal candidate will have strong P&L skills and proven skills in managing organizations with multiple $250M plus revenue streams across services and products.
Join our team and help us deliver exceptional customer experiences while enforcing the C1 values of Be Human, Be Bold, and Be One. We would love to hear from you if you are a strategic leader passionate about professional services and a track record of driving customer success.

Measures of success:
Meet and exceed all financial objectives (Revenue, Gross Profit)
Organic Growth, Customer Renewal, and Retention
Customer Satisfaction & Net Promoter Score (NPS)
#LI- Remote

Responsibilities

Essential Functions
Develops professional services and project management strategic plan, and operation best practices in collaboration with the executive team
Works closely with C1 Product and Innovation, Growth, and Sales teams to optimize C1's service offerings by evaluating and strengthening current solutions and developing new ones
Establishes standards for services scope of work and quality assurance to ensure consistent and profitable practices across C1; implement processes for measuring and capturing change orders
Collaborates with Finance and Sales teams to improve order-to-cash performance, provide operational reporting and metrics, build budgets, and fulfill other reporting and measurement requirements
Oversee activities and performance; responsible for profit and loss (P&L) for professional services
Establishes consistent processes and infrastructure support across regions to ensure improved efficiencies and quality in overall solution delivery; earns the support and confidence of the Regional Sales Directors
Analyzes time data and utilization rates, identifies anomalies, and makes any required adjustments with maximized efficiency and cost-effectiveness across teams
Evaluates the organization's current competencies and develops a resource training plan to strengthen and position Professional Services in growth areas
Formalizes and tracks development planning to ensure that team member training and certifications meet or exceed industry standards
Works with the supply chain and contracts teams to establish partnerships with top-tier third-party resources for loyalty, responsiveness, favorable pricing, and exceptional service delivery to C1's customers
Ensures robust feedback mechanisms to guarantee customer satisfaction and identify potential opportunities to support customer success
Required Competencies and Key BehaviorsCompetency Key Behaviors
Building Relationships * Establishes and maintains support from key stakeholders in the business unit to identify, then achieve, objectives, values and outcomes

* Builds formal and informal professional networks, and extends these networks within and beyond business boundaries
Business Acumen and Knowledge of the Organization * Solicits information on the organization's direction, goals and strategy to determine how business initiatives can best add value to the organization

* Promotes decisions and recommendations on behalf of the business that are clearly linked to the organization's strategy and financial goals, 

* Rapidly resolves cross-business issues in a context-driven manner
Influencing Others * Communicates business goals, objectives and priorities in a persuasive manner that... For full info follow application link.

EOE of Minorities/Females/Vets/Disability