at Chicago Zoological Society - Brookfield Zoo in Brookfield, Illinois, United States
Job Description
IT Admin - Director, IT Operations
Chicago Zoological Society | Brookfield Zoo, 3300 Golf Rd, Brookfield, Illinois, United States of America
Req #15
Monday, June 3, 2024
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Brookfield Zoo Chicago is seeking an experienced IT professional with proven leadership, coaching and development skills; excellent customer focus; experience with maintaining strong customer relationships; strong technical expertise in network administration, systems management, cloud technologies, and cybersecurity principles to bring our IT Operations and support functions to the next level. Someone who is ready for the challenge and opportunities that growth brings.
BASIC FUNCTION:
The Director of IT Operations contributes to the success of Brookfield Zoo Chicago by leading the team of network administrators, Help Desk staff, and vendors providing managed services. Delivers high-quality IT services and effectively manages IT assets. The Director of IT Operations plays a crucial role in ensuring the reliability, security, and efficiency of the IT infrastructure, while aligning with organizational goals and objectives.
PRIMARY JOB DUTIES AND RESPONSIBILITIES:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions of the position.
1. * Lead and manage a team of network administrators, Help Desk staff, and managed services vendors to deliver exceptional IT services and support. This includes:
Allocating and prioritizing daily work
Ensuring proper training
Defining work goals and job requirements
Measuring staff performance against objectives
Directs assigned staff, including hiring and selection; scheduling and job assignments; new hire orientation, training, and ongoing development; coaching and counseling; performance reviews; recognition; and recommendation of employment actions, including but not limited to salary changes, promotions, disciplinary actions, and separations. Makes appropriate recommendations with respect to staffing and labor needs.
Ensure adequate staffing and shift coverage for all technology support functions. Manager and staff must be available to respond to off-hours emergencies and participate in projects during non-business hours, as needed.
2. * Ensure technology infrastructure (Voice and Data Networks, Servers, and Systems) architecture, design, and operations are continuously updated based on advancements in technology and changes in business needs. The Director will develop and implement strategies, policies, and procedures to optimize IT operations and enhance service delivery.
3. * Plan and manage the technology for all large or medium-sized projects and the IT infrastructure operations ensuring that deadlines and budgets are met. Use strict professional standards to:
Maintain production systems
Minimize down time
Optimize the utilization of hardware and software resources
Develop and enforce IT security requirements
Guarantee continuity of business
Prevent improper or unauthorized changes to production systems.
Collaborate with key stakeholders to understand business needs and requirements and translate them into actionable IT initiatives.
4. * Plan and manage IT involvement and oversight on projects involving new facilities and renovations. Work closely with all stakeholders to ensure IT systems in construction projects meet the present and expected future requirements of Brookfield Zoo Chicago.
5. *Ensure the availability, reliability, and performance of IT systems, networks, and services through proactive monitoring, troubleshooting, and maintenance.
6. * Manage relationships with external vendors, service providers, and contractors to ensure quality of service and adherence to SLAs.
7. * Conduct regular assessments and audits of IT infrastructure, processes, and procedures to identify areas for improvement and mitigate risks.
8. * Develop and manage departmental budgets, forecasts, and resource allocation plans to optimize cost-effectiveness and efficiency.
9. * Stay current with industry trends, technologies, and best practices in IT operations and management, and make recommendations for adoption as appropriate.
10. * Provide leadership, guidance, and mentorship to team members, fostering a culture of continuous learning, collaboration, and innovation. Develop and implement actions to improve workplace culture with an emphasis on driving results and fostering diversity, inclusion, equity, and accessibility. Actively lead employee engagement, talent development, and retention initiatives. Leverage organizational resources (training and development-BZC University and other resources, performance management systems, employee surveys, communications, recognition, etc.) to drive continuous improvement, engagement, and positive outcomes.
11. Other related duties as... For full info follow application link.
The Chicago Zoolgogical Society is an Equal Opportunity Employer.
