IT Support Technician

at Teksystems in Chicago, Illinois, United States

Job Description

Description: Our client is looking for an IT Support Specialist to join their team in Chicago, IL!

Job Summary:

Under general supervision, this position provides IT support to end users for Windows PCs, Macs, printers, mobile devices, desktop applications, and other associated hardware. This position may will support to one or more departments to restore service and/or identify and correct core problems. Will work independently within assigned area while also working collaboratively within a team of other technicians assigned to other areas.

Responsibilities:

+ Provide in-person, phone, and email support to users of supported departments.

+ Has a working knowledge of ITSM practices and ITIL concepts.

+ Experience with and understanding of an enterprise device management solutions and strategy.

+ Keep ticketing system up to date with the status off all support requests.

+ Keep inventory system up to date with all deployed computing asset information.

+ Research, recommend, and order software and hardware requested by departments.

+ Create and provision user accounts, email accounts, and necessary access for faculty and staff.

+ Configure applications and endpoints to access systems and resources.

+ Recognizes the importance of computer and data security and will work with faculty and staff on adhering to the security standards of the organization.

+ Provides support to end users in problem resolution for both Windows and Apple systems.

+ Guides end users through troubleshooting procedures.

+ Performs upgrades to hardware and software.

+ Supports printing and other peripheral computing devices.

+ Shares phone duties with other team members both during the day and scheduled off-hours rotation.

+ Performs set-up, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards.

+ With limited direction from others, performs a variety of IT support activities for end-user hardware/software resolution, and guides end-users through troubleshooting procedures.

+ Uses fundamental knowledge of client’s software systems to recommend system modifications to reduce user problems. Simulates or recreates a range of straightforward user problems to resolve operating difficulties.

+ Performs analyses and assists in a variety of IT support activities including, but not limited to, developing troubleshooting scripts for the help desk; and providing technical assistance in setup, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards.

+ Performs set-up, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards.

+ Works to automate routine tasks.

+ Is a leader in the creation and maintenance of knowledge articles to support our knowledge centered service.

+ Participates in the identity and access management of various systems.

Skills:

windows, active directory, troubleshooting

Top Skills Details:

Experience Level:

Expert Level

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.