Assistant Manager - Fulfillment Exceptions

at Wayfair in Romeoville, Illinois, United States

Job Description

Wayfair, the largest online-only retailer of home furnishings and housewares in the United States, is hiring for a Fulfillment Exceptions Response Lead/Specialist. The right candidate will have prior experience hitting quantitative performance standards, analyzing data, problem-solving and interacting with multiple software interfaces at one time. In addition, multi-task, relationship building, as well as strong written and verbal skills are a must. Other critical success factors for this role include the ability to think outside-of-the-box, maintain a positive attitude, be self-reliant, remain flexible in daily responsibilities, be willing to work in a warehouse environment and conduct oneself professionally always.

Key Responsibilities:
? Resolve escalated inbound and outbound order fulfillment concerns in area(s) of expertise
? Track and record data for internal and external partners
? Willingness to travel to various Fulfillment Centers 20 – 30% of the time
? Addresses internal or external challenges with minimal guidance
? Proactively volunteers to own issues on behalf of the team and acts with limited manager oversight; course-corrects when presented with new information and communicates when an approach fails
? Clearly communicates recommendations and implications of analysis, breaking down complex findings into concise and digestible concepts
? Asks second-order questions and identifies additional needs, analytical or other, beyond initial assignment
? Serves as a mentor and/or onboarding buddy for other team members
? Proactively offers constructive feedback to manager and teammates in order to help the team grow
? Contributes positively to Wayfair culture by supporting team or company efforts outside of direct scope
? Leverages cross-functional partnerships to effectively problem solve and implement such
? Builds trusting relationships upward and laterally by assuming good intent while prioritizing impact, being transparent, welcoming new learnings, and embracing differences
? Represents Wayfair Values and People Principles with all internal and external-facing relationships and events, as applicable
? Questions the status quo, suggesting new ideas as appropriate
? Operates as the owner of workload, managing prioritization with guidance from manager, as appropriate
? When faced with a challenge, brings proactively proposals to manager
? Takes a structured approach to problem-solving, identifying hypotheses, assumptions, risks, and recommendations
? Proactively seeks feedback and learning opportunities
? Perform other job-related duties and responsibilities as assigned
Desired Skills & Experience:
? A degree-level qualification is highly preferable
? Passion for problem solving and analyzing data
? High attention to detail
? Ability to quickly recognize trends
? Talent for building strong working relationships
? Ability to effectively manage up critical situations to Supervisor in a thoughtful way
? Ability to present opportunity areas regularly to Supervisor
? Excellent communication skills, both written and verbal
? Adaptability to constant evolution of workload, processes and expectations
? Strong knowledge of Google Suite, Excel and ability to learn new systems quickly is a must
? Understanding of SQL system, a plus
? Familiarity with warehouse management systems or purchase order systems is a plus
? Successful track record working in a high-volume environment
? Strong desire to be part of a team, while achieving personal and company goals
? Reliable, consistent and self-reliant work habits are necessary
? Regular and reliable attendance is essential

Please note, this is a position located within a warehouse setting. This requires daily interactions with/visiting the warehouse floor on an extensive basis

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.