Customer Service Operations Associate-Filing Manager

at Wolters Kluwer in Springfield, Illinois, United States

Job Description

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

Who We Are: Wolters Kluwer: The world is a big place, find your place here. (https://youtu.be/OZ2kSzAaXK4?si=sDgZ7DZUbMnBddMq)

What We Offer:?

The Customer Service Operations Associate role offers growth potential opportunities, professional development, an engaging small team environment, a hybrid work opportunity from any US office, weekends off, and amazing benefits.

What You’ll be Doing:

The Customer Service Operations Associate (“CSOA”) – Filing Manager is a member of the Account Services Department within CT’s Business Licensing (“BL”) Team. CSOA is primarily responsible for preparing and submitting applications necessary to obtain, amend, renew or close licenses and registrations for our clients.

Our US Office Locations: Contact Wolters Kluwer | Wolters Kluwer (https://www.wolterskluwer.com/en/contact-us?compositeLink=%7B8B6D9790-777E-4EA6-8A2D-49AA4867660B%7D#AnchorContactForm)

Hours: 8:00 a.m. – 5:00 p.m., Monday – Friday (Shift includes an hour-long lunch break and two 15-minute breaks but there is flexibility if needed)

Key Tasks:?

+ Review, prepare and file standard, advanced and specialized licenses and registrations across a variety of clients and industries

+ Ensure customer intake requests are accurate and relevant for filings ordered

+ Submit 50-100 applications per week (varies based on complexity of filings)

+ Maintain 50+ business license renewal portfolios in compliance by following established workflows and processes

+ Work closely with Customer Success Associate-Account Managers (“CSA”) to ensure timely fulfillment of all pending filing orders and to resolve any barriers to licensure

+ Ensure that any changes to the filing process are documented within our internal database by relaying any such changes to BL’s onboarding and/or research teams

+ Operate efficiently within an internal collaborative team environment

You’re a Great Fit if You Have/Can:

+ Exceptional interpersonal skills to communicate with government agencies and colleagues

+ Live within 50 miles of one of our US locations and can work a hybrid schedule, reporting to an office two days a week

+ Use of considerable tact and discretion when dealing with sensitive data

+ Ability and desire to work in a fast-paced environment

+ Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF)

+ Excellent attention to detail and high degree of accuracy and consistency

+ Top of the line organization skills in all facets of project workflow

+ Superb time management skills

+ Ability to maintain a customer centric focus and work ethic at all times

We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference

Additional Information:

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave . Full details of our benefits are available at https://www.mywolterskluwerbenefits.com/index.html

Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We’ve been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all duties and responsibilities and requirements.

Compensation:

Target salary range CA, CT, CO, HI, NY, WA: $44,000-$60,200

This role is eligible for Bonus.

Additional Information :

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.