Field Service Technician - Chicago Area

at Lexmark International, Inc. in Schaumburg, Illinois, United States

Job Description

Installs, operates, maintains, repairs and modifies equipment. Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations. Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinate product solution. Assess product needs in accordance with customer specifications. Conducts technical training and product briefing with customers, vendors and company representatives. Acts as local on-site representative to customer's organization.

JOB DESCRIPTION:
Onsite Service Technician supporting Chicago area M-F work shift
Installation and repair of Lexmark printers.
Conducts technical analysis of product implementations,to product in accordance with specific customer specifications and implementations.
Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to Lexmark representatives to coordinate product solution.
Assess product needs in accordance with customer specifications.
Conducts technical training and product briefing with customers, vendors and company representatives.

RESPONSIBILITIES:
Work within multiple systems to accept and respond to dispatched service Customer SLA commitments.
Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical and print quality specifications.
Effectively schedule calls to manage SLA requirements across assigned activities.
Ensure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status and closure.
Assist customer with any reported issues or questions on customer product(s).
Train Customer on appropriate usage of customer product & features.
Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site.
Follow prescribed administration procedures to ensure proper collection and reporting of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, parts return and tracking.
Manage local part inventory and ensure accurate tracking of inventory levels and transactions.
Provide Meter Reads on Devices as needed.
Present a positive image through proper attire, communication skills and personal grooming.

ADDITIONAL RESPONSIBILITIES:
Assumes other special activities, responsibilities, and special projects from time to time as directed.

EXPERIENCE AND SKILLS:
1 - 2 years' experience in servicing printers, hard copy devices, or imaging products preferred.
Strong electro-mechanical aptitude.
Excellent driving record.
Valid IL State driver's license.
Sound administrative & computer skills.
Microsoft D365 Office Suites is Desirable
Experience and knowledge of Lexmark Products desirable.
Ability to frequently and properly lift 60 pounds.

PERSONAL CHARACTERISTICS:
Excellent communication skills, written and verbal.
Customer service orientation
Positive attitude
Ability to learn quickly.

EDUCATION
High School Diploma or GED

How to Apply ?
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