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Sr. Product Manager, Patient Experience

at EXACT SCIENCES CORPORATION in Chicago, Illinois, United States

Job Description

Help us change lives
At Exact Sciences, we're helpingchange how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others.

Position Overview
Exact Science's Customer Experience (CX) team is responsible for defining, driving, and delivering innovative, immersive, memorable customer-centric journeys for all our customers, across all channels (digital and physical). These journeys are grouped by Customer Types (e.g., Patient, Provider) and further categorized into a set of Value Streams (e.g., Onboarding, Motivate & Complete Screening, Result & Follow-up). Each Value Stream has a set of specific, measurable Objectives and Key Results (OKRs) that the overall team is accountable to fulfill.

This position is responsible for defining the roadmap and driving delivery of 1-2 journeys within a given Experience. In defining the journeys, this position must account for a holistic Service Design, which encompasses all touchpoints with a given customer, both digital and physical. This position ensures that business, user, and technology needs are met through continuous analysis, iteration, solutioning, and delivery.

This position may manage a group of customer-centric, digital-first Product Managers and/or Business Analysts charged with delivering against the responsibilities listed below.

The Product Manager lives and breathes product, value, user experiences, and technology - and can navigate between those spaces. You also love to innovate, are not afraid to fail, and know when to say no or pivot. This position enjoys both the strategic work of finding the best solution and the implementation work of how best to bring it to life for maximum impact. This person excels at working with non-technical teams across the organization to bring new initiatives to life - for example: lab, compliance, logistics, and beyond. You possess strong leadership skills, including the ability to influence multiple stakeholders and leaders without direct authority.

Essential Duties
Include, but are not limited to, the following:
Facilitate being the "voice of the Journey" for 1-2 Journeys for all outside stakeholders to ensure that their digital needs are heard and that the delivery teams are getting the support needed.
Facilitate collaboration with delivery teams, Experience Business Leads (i.e., the most senior Product Manager accountable for the totality of a given Experience), and the Value Management team to develop Journey-level digital Objectives & Key Results (OKRs), measurement and reporting.
Lead defining and tracking KPIs based on Journey OKRs to garner actionable insights.
Facilitate collaboration with the Experience Business Lead and the Experience Design team to produce Service Design deliverables (e.g., Service Blueprints) that define journeys and experiences that are integrated, cross-touchpoint, cross-Customer Type, and Cross-Experience.
Facilitate Journey-level experience and technical discovery for 1-2 Journeys with support from business partners, experience design, research, and delivery teams (may include co-creation workshops and/or prototyping).
Works with Experience Business Lead to adjust scope and roadmap - empowered to make final prioritization decisions for 2+ Journeys.
Facilitate definition of Epics, and lead definition of User Stories, acceptance criteria for 1-2 Journeys - and ensure they are understood by delivery team.
Lead grooming and prioritizing backlogs for 1-2 Journeys to ensure work is in line with Experience strategy and OKRs, which includes and is balanced across new development, non-functional requirements, and other technical work that leverages OKR and KPI data, research, industry trends, etc.
Review work completed by the squad, provide feedback, and accept work, as applicable.
Support understanding and coordination of inter-delivery team and external dependencies, as applicable.
Supports the team in feature demos for stakeholders; provides product expertise, peer training, and consultation where necessary.
Actively participate in all Scrum ceremonies.
Consistent demonstration of exceptional leadership qualities, including but not limited to the ability to attract and retain the best team, foster a culture... For full info follow application link.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.

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Job Posting: 12102825

Posted On: Aug 05, 2024

Updated On: Aug 05, 2024

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