at First Farmers Bank & Trust in Oakland, Illinois, United States
Job Description
Position Summary:
Provide assistance in the management and coordination of full service, profitable branch for First Farmers Bank & Trust. Give support for all branch operations including staff supervision and all service areas.
Duties:
- Provide assistance to Branch or Regional Branch Manager in the following areas:
- Supervise, train, coach, and perform annual reviews for all branch personnel.
- Oversee all operations for this branch in absence of a Branch Manager.
- Scheduling branch staff.
- Develop job responsibilities and goals for each employee at your branch.
- Hold monthly meetings with your staff to discuss operational issues and sales opportunities.
- Hold weekly huddles with your staff.
- Develop and implement strategies to help grow deposits.
- Determine fee refunds.
- Daily settlement of the NSF list.
- Conduct financial consultations with customers and take applications for all consumer loans including home equity line of credit applications.
- Maintain customer contact and handle all customer complaints.
- Assist with branch reports.
- Assist with maintenance items that need completed at the branch.
- Ensure and oversee daily ATM and teller balancing.
- Assist in counting tellers out when they are more than $100 off.
- Perform monthly audits to ensure that the branch is in compliance with operational standards.
- Compliance with all branch security policies, including but not limited to, proper branch opening and closing.
- Maintain a working knowledge of the ATM including; balancing, maintaining and supplying as needed; sometimes on call after hours.
- Ensure completion of all quarterly education courses.
- Assist tellers to expedite the work flow.
- Processing customer transactions; such as, cashing checks, handling deposits, withdrawals, money orders, and cashier’s checks.
- Balance cash within teller drawer daily; pull and check teller balances daily.
- Manage and resolve all customer requests for updates, inquiries and any problems either in person or over the phone.
- Process cash advances; spring/fall property taxes; and wire transfers as needed.
- Processing/Ordering checks and all related products for customers.
- Perform back-up CSR duties as needed.
- Provide quality customer service through knowledge of all bank products and services.
- Expand and retain bank customer relationships while growing new relationship from prospective customers.
- Educate new and existing customers about features and benefits of bank products and services. Proactively refer customers to appropriate personnel.
- Open all consumer and commercial deposit accounts while looking for opportunities to cross-solve potential financial needs.
- Follow-up with all new accounts utilizing the 2-2-2 process.
- Perform back-up Head Teller duties as needed.
- Ensure and oversee daily teller balancing.
- Ensure teller line is in compliance with all established policies and procedures.
- Maintain accurate records and secure control of vault inventories, cash and other negotiable items. Maintain adequate supplies of all inventories.
- Branch vault responsibilities including; ordering weekly and balancing daily.
- Ordering and maintaining branch supplies.
- Responsible for keeping the staff up-to date on all FFBT policies and procedures.
- Review and provide reports on Past Due Safe Deposit Boxes and Teller Offages.
- Attend the Branch Manager meeting when requested.
- Participate in any sales activities as directed by the Branch Manager or Regional Branch Manager.
- Perform other duties as assigned.