at Sprout Social, Inc. in Chicago, Illinois, United States
Job Description
Description
Sprout Social is looking to hire a Strategic Services Consultant to the Sales & Success team.
Why join Sprout's Sales & Success team?
Joining the Sales and Success team is an opportunity to accelerate your career. We're a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world including General Mills, Make-a-wish Foundation, Honda and Edelman. And the real kicker? You get to design your own career and follow the path that's best for you. Wherever you want to go, we're committed to helping you get there.
What you'll do
Manage customers' tailored and value-driven implementation experience that ensures customers are set up for success in achieving their business goals
Manage ongoing strategic consulting projects with deliverables that are shared with multiple stakeholders, including senior executives
Level up the social sophistication of our customers as well as our team to meet the ever-changing needs of social media
What you'll bring
Sprout Social is looking for a Strategic Services Consultant who can help our customers recognize the most value from our Sprout Social suite of solutions. The ideal candidate is the perfect blend of product-savvy and customer-focused, understands the social industry and social KPIs, and loves working in a fast-paced and evolving environment.
The minimum qualifications for this role include:
2+ years in social media strategy, professional services, or customer-facing roles in SaaS
Experience in training and in navigating a software platform
Project management experience
Preferred qualifications for this role include:
Understanding of social networks (in particular Twitter, Facebook, Instagram, and LinkedIn) and social media strategy for large organizations
Understanding sophisticated use cases for social media strategy, such as influencer marketing and customer care
Flexibility to work on multiple projects and simultaneously support the Sales and Success team
Understanding of all components of a software sales process and customer lifecycle
Excellent communication and presentation skills with the ability to present to a variety of external audiences
How you'll grow
Within 1 month, you'll plant your roots, including:
Experiencing Sprout's in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers
Making a plan with your manager to set initial priorities, aligning on expectations for your role, planting goalposts for your career, and learning about Sprout's approach to helping customers see social differently
Meeting with your Professional Services peer mentor and gathering learnings to implement into your role
Fully understanding our Services offerings, from delivery to project management to reporting
Shadowing Strategic Services Consultants on calls to learn relevant customer stories and case studies from the field
Within 3 months, you'll start hitting your stride by:
Building connections with members from other teams through active networking and community building
Developing a clear understanding of the entire Sprout platform, its features and use cases, and be able to explain them to customers
Getting to know and begin to build working relationships with stakeholders throughout our Sales, Customer Success, Product and Marketing teams
Leading services projects independently and clearly communicate results and... For full info follow application link.
Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer.  We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, marital status, order of protection status, citizenship status, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster  (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement.
