Housekeeping Manager

at Carlson Rezidor Hotel Group in Chicago, Illinois, United States

Job Description

Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choicehas more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choiceto meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privilegesloyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visitwww.choicehotels.com.

The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.Position Summary

The role of Housekeeping Manager is to be to inspect and/or assist with cleaning all guest rooms, assist all department employees to ensure timely completion of work and maintain a positive work environment.
Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson's overall culture beliefs, mission, vision values and strategies
Develops and maintains housekeeping procedures
Monitors the overall department and adjusts strategies and procedures as appropriate with the Director of Housekeeping
Manages the operation of the housekeeping, public space, recreation space and back of house areas; ensures that the rooms and public space areas meet Radisson Blu cleanliness expectations and are continually restocked and maintained
Develops and follows procedures and standards for assigned departments which support the achievement of service and financial goals
Follows the assigned annual budget as it relates to labor, payroll and supplies; monitors achievement of budget and takes corrective steps as appropriate
Inspects rooms, public space and back-of-the house areas continually
Assists to determine appropriate staffing levels for forecasted business and schedules employees according to business needs and occupancy
Develops and implements, maintains procedures for providing employees with Radisson required training to include protocols and safety training on an ongoing basis
Ensures health/safety of employees and guests by maintaining hotel in accordance to statutes and regulations and directs and trains staff accordingly
Oversees inventory, purchasing, disbursement and cost control for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc.
Monitors safety standards in Housekeeping
Coordinates room availability with the Front Office Manager
Coordinates room maintenance with Director of Engineering
Attend weekly BEO meetings
Develops and implements strategies and practices which support employee engagement
Develops and recruits the human resources necessary to achieve hotel and Management Services' goals
Implements strategies and practices which support employee engagement throughout the hotel
Oversees all facets of human resources management including the recruitment and selection, training & development, compensation, recognition and performance management of the work force
Takes active role in recruitment and selection of qualified candidates
Communicates performance expectations and provides employees with on-going feedback
Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
Drives employee engagement through the creation and implementation of departmental action plans
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork
Communicates and reinforces the vision for customer service to supervisors and employees
Creates an environment that encourages employees to provide the service brand behavior hospitality and teamwork
Ensures that all minimum requirements of the 100% Guest Satisfaction Guarantee are in place and understood by all employees
Ensures that the hotel delivers 100% Guest Satisfaction by developing customer feedback... For full info follow application link.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.