at SSP America in Chicago, Illinois, United States
Job Description
Job Description
$65,000 per year plus bonus potential.
The Restaurant General Manager is responsible for establishing and maintaining guest service. The position is responsible for managing all areas of full service and/or quick service operations within the airport, including but not limited to, training and retaining an excellent staff, delivering outstanding hospitality, food cost, labor cost, shared P&L responsibility, running shifts, teaching and learning, sanitation, safety and cleanliness, while adhering to all company policies and procedures.
Essential Functions
Ensures that each guest receives outstanding guest service by providing a guest-friendly environment, including greeting and acknowledging every guest and by maintaining outstanding standards, solid product knowledge and all other components of guest service at one or multiple restaurants, to include fast food and/or full service operations
Responsible for handling guest complaints/comments, and using them for making improvements
Plans and assigns daily goals, tasks and assignments and/or instructs direct reports (i.e. supervisors, assistant managers) on the same
Drive management team/direct reports and hourly team members in the areas of new product introductions and promotional programs; help to guide implementation of these items and provide training to management team/direct reports and hourly team members accordingly
Utilize experience to effectively control financials, personnel management, facilities, marketing, food preparation and quality, and general business operations
Communicates company policies with management team/direct reports and hourly team members through written and oral communication in a timely and effective manner.
Ensures proper completion through follow-up. Assists in monitoring sales performance through the analysis of sales reports and comparison shopping
Work under pressure and deal with high stress situations while exercising sound judgment and decision making
Ability to learn, transfer learning, train and hold management team/direct reports/shift supervisors accountable for knowing, demonstrating and effectively utilizing systems, tools, processes, and equipment which enable guest loyalty and increased profitability
Uses experience to identify potential or existing operational problems and initiates, develops, and implements appropriate solutions and measure results
Maintains adherence to all company policies and procedures, as well as state health/sanitation standards
Computes and records charges, refunds, cost of lost or damaged goods, and similar items
Verifies and posts details of business transactions, such as funds received and disbursed, and totals accounts, using calculator or computer.
Benefits:
Full-time jobs
Paid training
Employee meal program
Paid time off
Retirement plan with safe harbor company match
Medical benefits with up to 80% of the monthly medical premiums covered by SSP America (based on eligibility and benefit selection)
Basic Life & ADD is company paid 100%
Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.
