Claims Administrator

at First Mid Bank & Trust in Forsyth, Illinois, United States

Job Description

Position: Claims Administrator
Location: Forsyth, IL
Job Id: 3722
# of Openings: 1

Serves as primary contact for customers who have experienced a loss. Responsible for in-house claims' tracking activity and loss ratio reporting and working with agency management to ensure maximization of contingency income.

Responsibilities include, but are not limited to:
Performs in-house claims processing functions as needed and channels all customers to carrier claims areas and loss control and adjusters whenever possible.
Acts as a liaison between carriers and insureds on complicated claims for large customer relationships.
Responsible for customer segmentation in handling claims and service center decisioning.
Processes all claims related work including customer contact, loss reporting, agency drafts, where available and when needed, and file maintenance.
Processes and routes incoming phone calls, faxes and mail as needed and maintains a list of all open claims and reserves.
Primarily responsible for large claims handling and managing carrier reserves; keeps agency management apprised of all significant claims, reserves and potential losses and regularly reports to management and those responsible for marketing and contingency income reporting of loss and reserve status on key carrier relationships.
Performs related duties as needed.
Completes training associated with job function.

Qualifications

Education:
High school diploma or GED.
Some college preferred, but not required.

Experience:
A minimum of two years claims experience is required.
Prior experience in an insurance agency is preferred.

Skills:
Strong oral and written communication skills including high computer literacy
Extensive knowledge of insurance policies and coverage.
Good organizational skills to manage diverse responsibilities
Strong analytical skills
May be required to work earlier or later than the normal workday.
Must maintain an Insurance Producers license and a valid driver's license.
May require work outside the office, extended hours or customer visits.
High level of experience with Microsoft Word, Excel, and related software.

First Mid Bancshares, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

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