at Creative Circle, LLC in Schaumburg, Illinois, United States
Job Description
Our client is a major tech company looking for a Technical Writer/Documentation Specialist to join their team!
Hybrid in Rolling Meadows, IL.
The Documentation Specialist assists in creating technical documents such as manuals and product descriptions. They will be responsible for developing and implementing messaging and collateral to impact and persuade a target audience (e.g., employees, consumers, and investors). These documents will encompass all of the Sales, GCS, and Sales Operations processes to ensure simple understanding and efficient workflows.
The Technical Writer/Documentation Specialist responsibilities include:
Updates existing technical documents and documents new features.
Reads technical specifications, work with subject matter experts, and uses interim software products to understand complex features.
Participates in research and interviews to understand product details.
Uses templates and follows a style guide for document creation.
Creates simple diagrams and captures screenshots.
Reviews, analyzes, and updates content to maintain accuracy and continuity.
Performs proofreading as needed/assigned.
The ideal Technical Writer/Documentation Specialist has:
Bachelor's Degree or 5 years of experience in some combination of Operations, Communications or Documentation.
4 or more years experience in Documentation, technical script writing, L&D, or Communications
General Knowledge of Google Suite (Sheets, Docs, & Slides), mandatory experience with Salesforce as a user, admin experience desirable
Overall understanding of SaaS business processes and experience in implementing solutions to gaps from a technical and/or project management perspective.
2 or more years of experience with Constant Contact or similar.
Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.
Submit resume (and samples if applicable) to: Brenna.Belardinelli@jobalert.creativecircle.com
