at Department of Children and Family Services in Danville, Illinois, United States
Job Description
JOB RESPONSIBILITIES
1. Performs complex, specialized clerical services for a team(s) of supervisors and professional child welfare and/or child protection staff.
- Prepares and keyboards a variety of complex materials, including, but not limited to highly technical reports, statistical data, Department forms, and correspondence
- Prepares unusual incident reports
- Designs new formats or revises formats
- Composes and keyboards varied correspondence and responds to inquiries requiring knowledge of agency rules and procedures, such as billing procedures, payment requirements, and confidentiality and case access rules
- Checks for accuracy of keyboarding, spelling, grammar, and punctuation
- Exercises independent judgment and a command of legal, medical, and social terminology to review documents such as social histories, court reports, and correspondence to proof appropriate use of terms and accuracy of information
2. Answers incoming phone calls and greets visitors.
- Screens visitors/callers to determine nature of request
- Interviews caller to gather needed information to assess situation
- Refers caller to appropriate source such as intake worker, another public agency, or a community interest group
- Interprets to the public agency services and procedures
- Schedules and cancels appointments for staff
- Receives incoming mail and distributes to appropriate staff, which requires accessing tickler files (manual or automated) to determine appropriate distribution
- Prepares outgoing correspondence for mailing
3. Establishes and maintains case files
- Reviews incoming documents to ascertain proper section for placement in the case files
- Reviews turnaround documents (CANTS/CYCIS) for accuracy
- Maintains calendar of
