at Auto Job Experts in Tinley Park, Illinois, United States
Job Description
Job Summary:
We are looking for a highly motivated and customer-focused Automotive Business Development Center (BDC) Representative to join our dynamic team. The BDC Representative will play a key role in supporting our sales and service departments by engaging with customers, generating leads, scheduling appointments, and ensuring a seamless experience for our clients. The ideal candidate will have excellent communication skills, a passion for the automotive industry, and a strong desire to help customers meet their automotive needs.
Key Responsibilities:
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Lead Generation & Follow-up: Engage with potential customers via phone, email, and chat to generate qualified leads for the sales and service departments. Follow up on incoming leads to convert inquiries into appointments.
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Customer Service: Provide exceptional customer service by responding to customer inquiries, answering questions, and resolving concerns in a timely and professional manner.
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Appointment Scheduling: Schedule test drives, service appointments, and vehicle deliveries, ensuring a smooth transition to the respective department.
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CRM Management: Input customer information and interaction details into the dealership’s Customer Relationship Management (CRM) system. Maintain accurate and up-to-date records of all communications and follow-ups.
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Sales Support: Assist the sales team by providing leads and customer information, ensuring all opportunities are acted upon efficiently. Promote dealership specials, offers, and new inventory.
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Marketing & Outreach: Assist in the execution of marketing campaigns, both digital and traditional, to generate inbound leads and build brand awareness.
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Customer Retention: Actively follow up with past customers to encourage repeat business, foster loyalty, and enhance the dealership’s relationship with its clientele.
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Collaboration: Work closely with the sales and service teams to align strategies and ensure a consistent and high-quality customer experience.
Qualifications:
- Experience: Previous experience in an automotive dealership, business development, sales, or customer service is preferred.
- Skills: Strong communication skills, both verbal and written. Ability to build rapport with customers and colleagues. Proficient in using CRM systems and Microsoft Office Suite.
- Knowledge: Basic knowledge of automotive products and services is a plus. Understanding of dealership operations is beneficial.
- Personality Traits: Self-motivated, goal-oriented, detail-oriented, and team player with a positive attitude. Excellent organizational skills and the ability to manage multiple tasks simultaneously.
- Education: High school diploma or equivalent required; college degree or equivalent automotive training preferred.
