at University of Illinois in Urbana, Illinois, United States
Job Description
BAA, Card Services-Univ Payables (Hybrid)University Payables
Sponsorship for Work authorization is not available for this position
Job Summary
Under the general supervision of a designated coordinator, independently perform a variety of complex technical and functional duties in University Payables. Expected to observe standards of professional conduct and to strive for excellence in customer service including, but not limited to: accepting accountability and ownership of actions; adapting to and accepting new challenges and responsibilities; focusing on customer needs by providing prompt, professional, quality, and value-added communication for accurate resolution of customer issues while; working collaboratively with employees and units to improve University Payables.
Duties & Responsibilities
- 1. Monitors Card Services' Help Desk and Service Desk Manager requests by responding to e-mails and answering telephone calls from customers and by using the available systems appropriately to document and maintain cases and solutions. Answers and troubleshoots problems related to the card programs as needed, documenting knowledge base.
- 2. Reviews and processes card system maintenance and compliance reports as scheduled and on an as needed basis.
- 3. Coordinates and assists with development and delivery of all training and training documentation for the P-Card and T-Card programs users; coordinates logistics of training sessions as needed; assists in maintenance of training manuals, web sites, and Card Services documentation and policies.
- 4. Enters new card information in P-Card and T-Card Web Solution applications; makes modifications and changes appropriately to active cards, including, but not limited to, changes to limits, addresses, names, and card attributes, as needed according to University guidelines and protocol; acts as liaison to issuing bank.
- 5. Receives and processes Purchasing Card (P-Card) and Travel Card (T-Card) applications according to established policies and procedures; interprets and clarifies policies as necessary.
- 6. Provides subject matter expertise for P-Card and T-Card users in card management and expense reporting systems including, but not limited to P-Card Web Solution, T-Card Web Solution (TCS)software, and the Bank.
- 7. Maintains P-Card and T-Card Authorization/Agreement and Application information forms ensuring that all documents are complete and on file for each cardholder and maintains the integrity and security of sensitive financial and personal information.
- 8. Assists in establishing and administering the Card Services Help Desk policies and procedures for card programs and Card Services staff.
- 9. Other duties and special projects appropriate.
- 10. Uses Banner system as needed to look up and verify information.
Bachelor's degree in business administration, management, or a field related to the position. Two (2) years of professional business, financial, and/or managerial work experience. (NOTE: A Master's Degree in an area consistent with the duties of the position may be substituted for one (1) year (12 months) of work experience.) Based on position requirements, additional education, training, and/or work experience in an area of specialization inherent to the position may be required.
Preferred Qualifications
Preferred Experience:
Experience in providing training or public speaking.
Experience with Banner Finance, Banner Document System (BDS), iBuy, P-Card, T-Card and Chrome River applications.
Certifications:
Certified Purchasing Card Professional (CPCP)
Knowledge, Skills and Abilities
- 1. Comprehensive knowledge of generally accepted accounting principles and accounts payable best practices. Familiarity with the Business and Financial Policies and Procedures Manual of the University of Illinois, and State of Illinois and University procurement statutes, regulations and procedures and Federal regulations related to payment processing.
- 2. Excellent organizational, communication and management skills. Interpersonal skills that reflect courtesy, diplomacy, and a collaborative approach to develop and maintain effective work relationships.
- 3. Proficiency with Microsoft Outlook, Word, Excel, and One Note.
- 4. Ability to work independently and exercise good judgment and discretion in the performance of all work assignments.
- 5. Ability and willingness to perform at consistently high levels and to demonstrate initiative in the performance of duties.
This is a 100% full-time Civil Service 5010 - Business/Administrative Associate position, appointed on a 12-month basis. The expected start date is as soon as possible. The budgeted salary range for the position is $49,000 to $51,000. Salary is competitive and commensurate with qualifications and experience, while also considering internal equity.
System Office jobs such as this one are not eligible for the Referral Program.
For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx .
Application Procedures & Deadline Information
Applications must be received by 6:00 pm (Central Time) on April 14, 2025. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Amanda at abubo2@uillinois.edu. For questions regarding the application process, please contact 217-333-2137.
The University of Illinois offers a very competitive benefits portfolio, depending on the position. Click for a complete list of Employee Benefits .
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify .
Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal , or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu .
Requisition ID: 1030045
Job Category: Professional and Administrative
Apply at: https://jobs.illinois.edu
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