at Information Resources, Inc DBA Circana Inc in Chicago, Illinois, United States
Job Description
Senior Manager II, Client ServiceLet's be unstoppable together!
At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.
Learn more at www.circana.com.
What will you be doing?
The Senior Manager II, Client Service role focuses on several key aspects of the business with an end goal of enhancing our manufacturer clients' satisfaction with Circana. S/he will be primarily responsible for fielding, identifying, investigating, and resolving data issues and inquiries, investigating and advising on category and attribute enhancements, and effectively communicating internally and externally. S/he will have the opportunity to work directly with Circana clients, building relationships with key contacts in order to address quality concerns, educate clients on methodologies, communicate quality decisions and business rules, and conduct validation exercises, ultimately instilling confidence in Circana data and processes. The role requires close coordination and collaboration with internal stakeholders, including Operations, Commercial, Product, Retail Business Group and Research Science.
Job Responsibilities
External
- Address, troubleshoot, resolve, and communicate data quality issues
- Clearly articulate Circana processes and decision making as it relates to data inquiries
- Prepare written and verbal communications which clearly convey issues, findings, resolutions and impacts to internal and external audiences
- Maintain an understanding of Industry key categories in order to support client interaction
- Gather, vet, and refine category enhancement suggestions from clients Attend client meetings, as necessary
Internal
- Act as key point of contact for a Practice on all matters related to Client Service and data inquiry communication
- Develop trusted relationships with Practice leads and Commercial account managers
- Effectively liaise with other Client Service team members, Commercial, Product, Research Science, and other support groups to ensure ultimate resolution and communication of inquiries and issues
- Monitor and identify patterns in client inquiries that could influence changes in processes related to data classification and quality
- Maintain detailed and effective communication with Commercial team related to client interaction, both reactive and proactive
- Master Circana internal processes to support investigation and articulation of inquiries
- Contribute to the management of internal pipeline of enhancement requests from clients, recommending and prioritizing based on industry and client knowledge, with input from Commercial and Product teams
- Key contributor to data upgrade planning
- Assist senior management team with setting strategies and direction to the department
Requirements
- BA/BS or equivalent
- 5+ years of experience in a related field
- Ability to think conceptually and analytically
- Strong attention to detail and problem-solving ability
- Excellent verbal and written communication skills
- Strong leadership skills: must be able to effectively lead internal teams (both local and remote), be approachable, and inspire trust
- Experience working in a consultative manner with clients
- Experience with UDB
- Industry experience a plus
Circana Behaviors
As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:
- Stay Curious: Being hungry to learn and grow, always asking the big questions.
- Seek Clarity: Embracing complexity to create clarity and inspire action.
- Own the Outcome: Being accountable for decisions and taking ownership of our choices.
- Center on the Client: Relentlessly adding value for our customers.
- Be a Challenger: Never complacent, always striving for continuous improvement.
- Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
- Commit to each other: Contributing to making Circana a great place to work for everyone.
Location
This position can be located in the following area(s): Remote
Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice ) Your current employer will not be contacted without your permission.
The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is 80,000-115,000.00.
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This job is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
An offer of employment may be conditional upon successful completion of a background check in accordance with local legislation and our candidate privacy notice. Your current employer will not be contacted without your permission.
You can apply for this role through the Circana careers website or Intranet site for internal candidates. The anticipated application deadline for this position is 5/31/2025. To view full details and how to apply, please login or create a Job Seeker account
