Customer Service Supervisor

at Fellowes Brands in Itasca, Illinois, United States

Job Description

Description

Our most important asset is our people. Who we are, what we do, how we do it and why we are passionate are all centerpieces of why we succeed. 

We are proud to be recognized:

• Among America's Best Midsize Employers by Forbes in 2021, 2022 and 2024
• As a Chicago Tribune Top Workplace for four consecutive years (2021-2024) 

Role Summary

At Fellowes, we design innovative solutions to help people work better and feel better. As a Customer Service Supervisor, you will play a vital leadership role within our B2B Customer Service Account Team, ensuring accurate, timely order management while coaching your team to deliver exceptional service to our customers. 

This is an exciting opportunity for a service-minded professional who thrives in fast-paced environments, enjoys developing people, and has a passion for operational excellence. 

In This Role, You Will…

• Lead and develop a team of ~7 account representatives to provide top-tier service to our customer partners
• Ensure order fulfillment accuracy and timeliness, managing exceptions using daily reports and analytics
• Collaborate cross-functionally with Forecasting, Traffic, Distribution, Operations, and Credit teams to meet customer needs
• Drive operational improvement by supporting systems testing, EDI implementations, and customer-specific reporting
• Contribute to department metrics by supporting key initiatives around lines on-time complete (LOTC), budget goals, and fine mitigation

 What You Bring to the Team

• A minimum of five (5) years of experience in a customer-facing role; leadership experience (1–2 years) strongly preferred
• Excellent written and verbal communication skills
• Strong analytical and time-management skills
• Proficiency in Microsoft Office (especially Excel); Oracle experience is a plus
• Ability to balance customer-first thinking with internal process requirements

The hiring range for this position in Itasca, IL is $65,000 to $80,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills and experience, among other factors. An annual incentive may be provided as part of the compensation package, in addition to a full range of medical, financial and/or other benefits, dependent on the level and position offered. An overview of our benefits offering is available here: Fellowes Benefits Overview.

Fellowes Brands - A Family Business Since 1917
For over a century, Fellowes has been committed to positively impacting people through our culture, relationships and solutions. We have evolved toward relevance with each decade and generation, responding to a constantly changing world. Today, we are on an ambitious journey to grow our influence and impact in enhancing and maximizing work experiences worldwide. We are a “Brand on the Move” and remain committed to finding new ways to help people work better and feel better.

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Equal employment opportunity, including veterans and individuals with disabilities.

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