at University of Illinois at Chicago in Chicago, Illinois, United States
Job Description
Medical Office Associate (Part-Time) - Physical Therapy
Medical Office Associate (Part-Time) - Physical Therapy
Hiring Department: Physical Therapy
Location: Chicago, IL USA
Requisition ID: 1034077
FTE: 0.1
Work Schedule: 3.75 hours/week
Shift: Days
# of Positions: 1
Workplace Type: On-Site
Posting Close Date: May 15, 2025
Salary Range (commensurate with experience): $31.74 - 42.79 / Hourly Wage
About the University of Illinois Hospital & Health Sciences System (UI Health)
The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois Chicago (UIC), UI Health comprises a clinical enterprise that includes a Joint Commission-accredited tertiary care hospital and outpatient clinics, and the Mile Square Health Center network of federally qualified health centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity. Learn more: https://hospital.uillinois.edu/about-ui-health
Benefits eligible positions include a comprehensive benefits package which offers: Health, Dental, Vision, Life, Disability & AD&D insurance; a defined benefit pension plan; paid leaves such as Vacation, Holiday and Sick; tuition waivers for employees and dependents. Click for a complete list of Employee Benefits.
This position's primary function is receptionist duties for all staff, patients and visitors to Rehabilitation Services Department. The position includes general reception duties, scheduling, monitoring patient flow, process authorization for treatment with third party payers and general department duties to maintain a clean and safe environment.
Duties & Responsibilities:
Schedules patients using EHR Scheduling System and manages work queues
Verifies insurance for eligibility and authorization status
Contacts insurance companies and case managers to obtain authorization for treatment and provides necessary documentation to complete the process.
Documents insurance authorization status in EHR and communicates with clinical staff.
Has a proactive understanding of changing insurance requirements
Educates team around insurance requirements
Liaison for inter-department communication around insurance
Completes cover sheets and creates paperwork packets for new evaluations
Manages patient flow through by registering or visit notification in the Patient Registration System, arriving patients in the EHR Scheduling System and monitoring how long patient are waiting.
Manages patient flow through by registering or visit notification in the Patient Registration System, arriving patients in the EHR Scheduling System and monitoring how long patients are waiting.
Validates patients' parking tickets
Takes patient financial liability and Fitness Center membership payments and processes deposits.
Manages patient Consent and Release of Information forms; witnesses patient signature; and sends completed forms to HIM Department
Performs charge release; identifies issues with charge entry or missing notes; alerts team members to issues and follows through to resolution
Answers the telephone for all staff for the PT/OT Department and takes appropriate action (may be taking a message, may be acting to provide the information or assistance needed, scheduling or rescheduling patients).
Responds to patient and department inquiries
Completes additional clerical tasks such as distributing mail, photocopying, filing, faxing, tubing, and data entry.
Completes additional departmental tasks such as straightening up patient care and waiting areas and preparing workspace for the next day.
Shares expertise and participates in the development of process improvement initiatives within the department(s). Participates in process improvement initiatives within the organization
Assist with orientation of new staff via mentoring
Other related duties as assigned.
(Alternative productivity expectations may be determined within this classification based on... For full info follow application link.
The University of Illinois may conduct background checks on all job candidates upon acceptance of a contingent offer. Background checks will be performed in compliance with the Fair Credit Reporting Act.
The University of Illinois Chicago is an affirmative action, equal opportunity
institution/employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, sexual orientation, gender identity, veteran or disability status, height, weight, or marital status in employment or the provision of services.
