at Assyrian Universal Alliance Foundation in Lincolnwood, Illinois, United States
Job Description
Overview:
Home Care Powered by AUAF is a fast growing, non-profit organization providing non-medical, in-home services for over 30 years. Our mission is to provide quality, in-home service that will allow seniors to live comfortably and independently in the familiarity of their own home.
At our organization we are seeking a candidate that is experienced in working as a Community Care Program (CCP) Operations Manager to lead and coordinate daily operations of our in-home care programs. This leadership role is responsible for ensuring program efficiency, regulatory compliance, and service excellence—making a direct impact on the lives of seniors and caregivers across the community.
Key Responsibilities:
- Lead the day-to-day operations of the community care program, ensuring quality, efficiency, and responsiveness in client service.
- Collaborate with the executive team to develop and implement innovative strategies that enhance client outcomes and caregiver support.
- Monitor compliance with all local, state, and federal home care regulations, including those from the Illinois Department on Aging (IDoA).
- Analyze program data, generate reports, and identify areas for improvement to drive continuous quality enhancement.
- Serve as the liaison between internal departments to streamline communication and problem resolution.
- Lead staff training and development programs to foster skill-building and career growth.
- Assist in budget planning, resource allocation, and program expansion efforts.
- Champion a culture of empathy, accountability, and service excellence throughout the organization.
Qualifications:
- Bachelor’s degree in Business Management or a related field (Master’s preferred).
- 3–5 years of leadership experience in home care, senior services, or nonprofit program management.
- Strong understanding of community-based care and aging-related services.
- Exceptional communication, organizational, and team-building skills.
- Knowledge of IDoA regulations and familiarity with home care compliance standards.
- Proficient in case management software, scheduling tools, and Microsoft Office Suite.
Physical Requirements:
- Lift up to 10lbs
- Sitting for extended periods of time
- Operate office equipment (copier, fax, scanner, phone, computer)
- Extended periods of time on the phone, typing, and reading on a computer screen.
Why Work with Us:
- Meaningful work that impacts lives every day.
- Be part of a compassionate, mission-driven team
- Take pride in being part of an organization that delivers high quality and respectful care to their clients.
- Supportive team culture and collaborative leadership
- Opportunity for growth and career advancement
- Competitive benefits
Benefits:
- Health, Vision, and dental insurance
- Life insurance
- 401(k) matching
- Paid Time off
- Paid Holidays
- Paid Sick Leave
EEO Statement:
AUAF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law. We are committed to providing access, equal opportunity, and reasonable accommodations for people with disabilities.
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