at Uber Freight US LLC in Chicago, Illinois, United States
Job Description
Schedule: FTJob Type: Hybrid
Salary Type: Salary
Req #:1291
About the Role
The Account Manager representative will be a hybrid role responsible for carrier sales, carrier operations, and account operations for a highly visible retail customer. This role will work extremely close with Sales to expand the "Last Mile" services of the customer as well as support growth in yard services, or other opportunities through excellent service and customized logistics offerings. Key responsibilities include carrier sourcing, carrier management, load execution, tracking and service reporting, customer site engagement, route optimization, and continuous improvement initiatives. Successful candidates will have strong relationship management skills, history driving process improvements, be comfortable working cross functionally, and excellent communication skills.
What the Candidate Will Do
- Manage day-to-day aspects of carrier assignment, tracking, execution and troubleshooting on customer's Last Mile shipments. Develop carrier "routing guide" to support contingency planning and volume swings.
- Act as primary point of contact for all carrier communications and carrier related issues
- Coordinate, onboard, and coach carriers on use of Customer's mobile app
- Negotiate rate agreements
- Manage service troubleshooting and reporting
- Support and training of After-Hours team
- Assist in gathering customer requirements
- Schedule strategy calls with stakeholders
- Gather carrier interest, service records, and rates
- Engage Sales/Account Management/Pricing on project timeline and submissions
- Communicate effective, prompt, detailed and courteous communications
- Execute service reason coding and analytics
- Identify and Analyze routing and consolidation savings opportunities
- High school diploma or GED equivalent
- Minimum 1 year Transportation/Logistics experience
- Minimum 1 year Carrier Sales experience
- Bachelor's degree
- Account Management / Customer Service Experience
- Negotiation, Business Analysis and Customer Relationship Management Experience
Benefits & Compensation for U.S. Employees
Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.
Illinois: The salary range for this role is $47,150 to $57,500 a year.
About Uber Freight
Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world's goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.
Candidate Privacy Notice
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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