at Waubonsee Community College in Aurora, Illinois, United States
Job Description
Information Desk Receptionist-Student Center (PT)
Sugar Grove Campus
Part-time Support Staff
Hybrid Option: No
Join our dynamic team at Waubonsee Community College, where your career can flourish. Be part of a transformative institution, dedicated to making a positive impact in our community and the lives of our students. Waubonsee Community College is committed to hiring and retaining exceptional faculty and staff who are committed to the college's culture of collaboration, professional growth and student success. Your future starts here - join us today!
The Information Desk Receptionist is a part-time bilingual English/Spanish support staff position that reports to the Campus Services Manager with dotted line reporting to Admissions. This position has the primary responsibility of learning, maintaining, and updating information about the college in order to offer assistance to internal and external customers. This position also offers front line information, directions and check in for student services.
Welcome people as they enter the campus, as well as answer chats and phone calls on the College Information Center (CIC), Admissions (ADM), and Transfer-in Queues.
Provide triage to new students, helping them to determine what their next steps are and where to find assistance if needed.
Provide accurate information and direction to others who are not familiar with the college and unsure of which department or person they are seeking.
Serve as a resource person, providing prompt, friendly service, as well as information and guidance to staff and students regarding policies, procedures, events and services available.
Sort and distribute the mail on a daily basis.
Order and maintain supplies for the campus.
Conduct outgoing enrollment phone calls to prospective students.
Enter data into the Admissions Customer Relationship Management (CRM) system (Salesforce) when needed.
Demonstrate excellent human relations, technical and troubleshooting skills.
Perform other duties as assigned.
Minimum Qualifications
High school diploma or equivalent required; additional clerical skills training preferred.
Bilingual English/Spanish required.
One year of related office experience and excellent customer service skills required.
Demonstrate excellent organizational, technical and troubleshooting skills.
Excellent phone and computer skills required.
Ability to work with multiple tasks and priority levels concurrently.
Excellent human relations skills and a proven ability to function effectively with a wide variety of people in a dynamic environment.
Ability to work evenings and rotate to other campuses as needed. Please attach the following documents when applying:
Position Details
req1944
Grant Funded: No
Minimum Starting Rate: 17.59 - 21.19
Compensation Type: Hourly
Compensation: The pay for this position will be determined by your experience, education, and qualifications.
Work Schedule: Varies M 9:30-7pm, T 10:30-7pm & W 7am-3:30pm
Work Hours: 25 hours/week
Testing: No
Targeted Hire Date: 6/16/2025
Benefits: Click to See Benefits Page
Special Instructions: Please attach all required documents at the time of application. This position requires on campus presence.
EOE, including disability and veteran To view full details and how to apply, please login or create a Job Seeker account
