at Northeastern Illinois University in Chicago, Illinois, United States
Job Description
LIBRARY REFERENCE
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Independently provides reference services from the CCICS Library in both in-person and online modes of communication. Activities include analyzing and responding to complex queries, performing finding activities, such as conducting advanced reference interviews, and providing formal or informal instruction in the use of bibliographic tools, including print and online catalogs, directories, indexes, digital repositories, and standard reference works.
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Activities also include guiding patrons in formulating research questions, choosing appropriate keywords, creating effective search strategies, retrieving relevant information, citing sources, and avoiding plagiarism.
CIRCULATION
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Independently performs tasks associated with the operations of the CCICS Library Circulation Desk. Tasks include complex circulation activities, such as working with library patrons to resolve and respond to circulation problems, and administering and interpreting circulation policies and procedures.
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Checks in and out materials; shelves and retrieves resources; processes and receives interlibrary loan requests; and communicates with circulation staff at other library locations to troubleshoot and resolve circulation issues.
TECHNOLOGY ASSISTANCE
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Assists library patrons in using software, hardware, and equipment in the CCICS Library.
TECHNOLOGY & SPACE MONITORING
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Performs regular audits of public and library computers, troubleshoots problems, and reports/escalates issues to the Library IT Technical Associate and/or UTS.
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Monitors copier equipment and requests toner/paper, reporting issues as needed.
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Creates a welcoming environment by updating information on bulletin and room reservation boards, maintaining tidy and organized spaces, and notifying library and/or CCICS administration of facility/maintenance issues.
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Maintains collaborative relationships with CCICS staff and administration to ensure clear and consistent communication about library services, hours of operation, shared use of space, and any operational changes that impact both the library and CCICS.
RELATED DUTIES
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Performs related duties as assigned.
