at University of Illinois in Urbana, Illinois, United States
Job Description
IT SPECIALIST / SENIOR IT SPECIALISTCollege of Applied Health Sciences
ahs.illinois.edu
Job Summary
Serves as a first point of contact for intake, triage, and response to support requests for College of Applied Health Sciences units. Responsibilities include providing technical assistance and support related to computer systems, hardware, and software.
MAJOR DUTIES & RESPONSIBILITIES
IT Specialist - Major Duties & Responsibilities
Desktop Support
- Serve as first point of contact for users with technology requests and service issues.
- Resolve most requests and issues independently and by using previously gained experience with identical or similar issues.
- Gather information and track issues using a ticket system to report customer feedback, identify problems and trends, and suggest resolutions.
- Create and maintain end user documentation.
- Create and maintain technical documentation for technology staff.
- Work within defined policies and procedures to solve user or system problems, including those that require solutions with originality and/or ingenuity.
- Provide support and training for assigned unit specific applications.
- Generate and compile reports for assigned unit specific applications.
- Provide assistance, training, and troubleshooting for on-loan and fixed audio visual equipment.
- Account Management.
- Assist staff with initial user account setup and access.
- Work with or serve as Unit Security Contact for providing systems account provisioning and termination.
- Act as subject matter expert for the unit within at least one technology area.
- Assume appropriate related additional duties to further the mission of the unit.
- Provide assistance with special technology projects and Service Desk reports as directed.
Desktop Support
- Provide technical support for hardware, software, and associated devices.
- Serve as an expert for more complex technology requests and service issues.
- Gather information and track issues using a ticket system to report customer feedback, identify problems and trends, and suggest resolutions.
- Create and maintain end user documentation.
- Create and maintain technical documentation for technology staff.
- Work within defined policies and procedures to solve user or system problems, including those that require solutions with originality and/or ingenuity.
- Provide advanced support and training for assigned unit specific applications.
- Supervise and train student staff providing basic call routing and technical support to end users.
- Complete most work with limited supervision, appropriately judging when to seek assistance or guidance from subject matter experts or management.
- Assist staff with user account setup and access.
- Assume appropriate related additional duties to further the mission of the unit.
- Provide assistance with special technology projects and Service Desk reports as needed.
The majority of work will be within an office work environment, however visits to other campus locations can be expected. Work can involve lifting and moving equipment, media, and peripherals approximating 30-35 pounds. The individual must be able to access all areas of the building and movement between buildings is required.
QUALIFICATIONS
IT Specialist - Required Qualifications
High school diploma or equivalent.
T wo years of work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field. College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline may be substituted as follows:
- 30 semester hours equals one (1) year,
- Associate's Degree (60 semester hours) equals eighteen (18) months,
- 90 semester hours equals two (2) years,
- Bachelor's Degree (120 semester hours) equals three (3) years).
Demonstrated experience with group and/or user management systems (e.g., Microsoft Active Directory)
IT Specialist - Preferred Qualifications
Bachelor's degree or higher in information technology or computer science.
Experience troubleshooting Apple OS and iOS in an enterprise environment.
Experience in a higher education environment.
CompTIA A+ Certification, Help Desk Institute Support Center Analyst Certification, or similar.
Senior IT Specialist - Required Qualifications
High school diploma or equivalent.
Five years of work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field. College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline may be substituted as follows:
- 30 semester hours equals 1 year
- Associate's Degree (60 semester hours) equals 18 months
- 90 semester hours equals 2 years
- Bachelor's Degree (120 semester hours) equals 3 years
Demonstrated experience with group and/or user management systems (e.g., Microsoft Active Directory).
Demonstrated experience with audio-visual equipment, such as setup and/or maintenance.
Senior IT Specialist - Preferred Qualifications
Bachelor's degree or higher in information technology or computer science.
Demonstrated experience in at least one technology area such as End Point Management systems, A/V infrastructure, printing and print management, or systems specialized to AHS.
Experience troubleshooting Apple OS and iOS in an enterprise environment.
Experience supporting essential network services (DNS, DHCP, and/or VPNs) and diagnosing network problems.
3 years experience providing employee technical training. 3 years experience supporting mobile technology platforms (examples: tablets, iPads, smartphones).
Experience supervising and training student and/or professional staff.
Experience working in a fast-paced environment responding to multiple requests and deadlines.
Experience in a higher education environment.
Knowledge, Skills and Abilities
- Demonstrated ability to work in a collaborative and diverse team environment.
- Demonstrated ability to provide service in a friendly, positive, and professional manner.
- Ability to work independently within specified time constraints while demonstrating sound decision-making skills.
- Excellent communication skills to a variety of audiences (management, peers, users, vendors).
- Knowledge of Microsoft Windows, Microsoft Office applications, and Adobe applications.
- Customer service to individuals in-person, over the phone, and through email or chat tools.
- Working in a fast-paced environment responding to multiple requests and deadlines.
- Supporting mobile technology platforms (examples: tablets, iPads, smartphones).
- Ability to work in a fast-paced environment responding to multiple requests and deadlines.
- Knowledge supporting audio-visual equipment.
This is a 100% full-time Civil Service 5031 - Information Technology Technical Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after 7/21/2025. The salary range is $55,000 - $64,000 for the IT Specialist position and $65,000 - $75,000 for the Senior IT Specialist position. Final salary offered will be determined by a thorough assessment of available market data, internal salary equity, candidate experience and qualifications, collective bargaining agreements, and budget constraints.
For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx .
Application Procedures & Deadline Information
Applications must be received by 6:00 pm (Central Time) on Tuesday, June 17. Apply for this position using the Apply Now button at the top or bottom of this posting and uploading the following:
- Resume
- Cover Letter
- Names and contact information for three professional references.
The University of Illinois offers a very competitive benefits portfolio, depending on the position. Click for a complete list of Employee Benefits .
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify .
Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal , or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu .
Requisition ID: 1031061
Job Category: Technical
Apply at: https://jobs.illinois.edu
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