at Beacon Hill Solutions Group, LLC in Buffalo Grove, Illinois, United States
Job Description
A manufacturing company in Buffalo Grove is looking for a talented Customer Service Representative. They are committed to creating an environment where employees feel valued, supported, and empowered to succeed. If you're ready to bring your passion for service to a company that values you, this may be the job for you!Responsibilities:
- Respond to customer inquiries via phone and e-mail.
- Enter customer orders received via EDI, e-mail and the website.
- Resolve customer concerns and escalate issues to appropriate departments when necessary.
- Expedite requests for early product shipment when quoted delivery is unacceptable.
- Coordinate with the Logistics team to ensure timely and accurate delivery of orders.
- Collaborate with the Purchasing team to address product availability and stock-related inquiries.
- Document and contact customers with any change to order status.
- Assist with troubleshooting common issues and follow up to ensure resolution.
- Identify customer needs and provide proactive solutions to improve their experience.
- Collaborate with team members to share insights and develop better processes.
- Strong verbal and written communication skills.
- Problem-solving abilities with a detail-oriented mindset.
- Ability to multi-task, prioritize, and manage time effectively.
- Ability to work effectively on a team.
- Proficiency in MS Office and familiarity with ERP systems / IFS preferred.
- 5+ years related experience.
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)
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