LSI Program Manager - JR30469-3800

at University of Chicago in Chicago, Illinois, United States

Job Description

• Supports operations across the LSI team by maintaining project plans, timelines, expenses, and scheduling partner meetings.
• Assists with administrative processing including contracts, payments, and documentation with central University units such as the registrar, bursar, and human resources.
• Organizes program supplies and order materials as needed, such as workshop materials, printing for classes and events, and swag orders.
• Plans and executes events for LSI, its Fellows and future program alumni, including symposiums, workshops, info sessions, and cultural outings. This includes managing invitations to speakers and guests, creating a run of show for all participants, and coordinating with any event space providers on room setup, menus, and A/V as needed. Events will be held both in person and virtually. Some evening and weekend support is required, with comp time provided to offset irregular hours.
• As needed, supports with the creation of written materials for external facing audiences, such as event promotion, website updates, and partner presentations.
• Supports the Executive Director in designing and implementing new projects on an as-needed basis.
• Supports the Executive Director and the LSI team in delivering key aspects of the cohort experience and resources for Fellows.
• Oversees development and production of resource guides, weekly email updates, and maintains a Canvas site for LSI Fellows to provide instructions and guidance on key learning elements.
• Serves as first point of contact for all Fellow inquiries, and triages to team members as appropriate.
• Conducts research on University policies, offerings, and course catalog as needed, to help Fellows navigate the many University-wide resources available to them.
• Leads the enrollment process for Fellows in audited courses across the University, including securing faculty approvals for audits, guiding Fellows on their audit selections, and liaising with department administrators.
• Supports the development of each Fellow's capstone project, a Purpose Plan. Includes providing updates to Fellows on deadlines and connecting them to relevant campus partners and resources in support of their unique interests and learning goals.
• Uses general understanding and experience to administer the delivery of services to program participants and/or beneficiaries.
• Interacts with faculty, researchers and staff for committee work or information.
• Performs other related work as needed.

• Significant project and events management and execution.
• Significant customer service or client-facing experience.
• Interfacing with and coordinating a wide array of stakeholder groups, including executives and frontline administrative staff, a plus.

• Strong project management skills and ability to manage timelines and proactively provide updates to various project stakeholders.
• Proficient in digital project management platforms, ticketing systems, and/or CRMs.
• Understanding of operational process design, implementation, and continuous improvement.

• Work both independently and collaboratively in a fast-paced environment and prioritize among competing tasks.
• Exceptional oral and written communication.
• Significant attention to detail and time management.
• An entrepreneurial mindset.
• A deep passion for the Graham School's mission of lifelong learning and to the University of Chicago's commitment to deep inquiry and the rigorous pursuit of knowledge.
• Work well with others in a highly collaborative environment and across multiple stakeholder groups, including team members, LSI Fellows, faculty, collaborators, advisors, and candidates.
• Enthusiasm for leadership development and social impact - twin driving forces of LSI.

• Events will be held both in person and virtually.
• Some evening and weekend support, with comp time provided to offset irregular hours.

• Resume/CV (required)
• Cover Letter (preferred)