at Uber Freight US LLC in Chicago, Illinois, United States
Job Description
Schedule: FTJob Type: Hybrid
Salary Type: Salary
Req #: 1430
About the Role
We are seeking a highly organized and technically adept Carrier Communications Automation Manager to bring clarity, control, and strategic oversight to all communications sent to our carrier network. This role is pivotal in ensuring that every message-whether part of a lifecycle campaign or a tactical one-off-is timely, relevant, and aligned with broader business goals. You will partner closely with Carrier Operations, Marketing, and Product teams to audit, streamline, and optimize carrier communications across multiple platforms.
What the Candidate Will Do
In this role, you will own the end-to-end lifecycle communications for carriers, bringing visibility to 100% of outbound messaging by auditing current lifecycle communications in partnership with CRM. You'll lead gap and overlap analysis to ensure a cohesive and non-conflicting strategy, while consolidating and controlling all entry points for mass communications. This role requires strong project management skills to deploy carrier campaigns aligned with business objectives, as well as the ability to evaluate CRM/MAP systems and recommend improvements or replacements. You'll be responsible for creating and maintaining best practices around communication system ownership, executing tactical one-off messages such as re-engagement efforts or load-level matches, and driving targeted supply initiatives by engaging net-new carriers using lead sources like Genlogs or Highway.
Basic Qualifications
- 5 years of experience in marketing automation, CRM systems, or communications operations.
- Hands-on experience with HubSpot and/or Salesforce Marketing Cloud.
- Experience in logistics, freight, or transportation industries.
- Familiarity with tools and data sources like Genlogs or Highway.
- Strong project management skills with a proven ability to manage multiple campaigns and stakeholders.
- Experience auditing and optimizing communication workflows and lifecycle messaging.
- Familiarity with CRM/MAP system evaluation and vendor selection processes.
- Excellent analytical and problem-solving skills with a keen eye for detail.
- Strong communication and collaboration skills across cross-functional teams.
- Understanding of data segmentation, targeting, and campaign performance metrics.
- Experience creating documentation and best practices for communication governance.
Benefits & Compensation for U.S. Employees
Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.
Illinois: The salary range for this role is $110,000 to $129,800 a year.
About Uber Freight
Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world's goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.
Candidate Privacy Notice
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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