at Northeastern Illinois University in Chicago, Illinois, United States
Job Description
First Point of Contact:
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Serves as the first point of contact for prospective students and their families who visit NEIU. Provides personalized and professional customer service for callers, guests to the office, and website visitors wishing to reach admissions.
Outreach:
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Prepares and sends out mailings as assigned (e.g. an admitted student packet to admitted students, shortly after they are admitted). The role also monitors and stocks recruitment publications in the display cases across campus.
Clerical Support:
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Provides clerical support to the admissions staff, which includes preparing folders and materials for campus recruitment events (Open Houses, Preview Days, group visits, etc.). Also includes support to the physical space (contacting facilities when something needs to be fixed or disposed of).
Calendar Management:
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Organizes and manages front desk operations for recruitment staff and student workers. Responsible for creating/managing coverage through a master office calendar.
Back up support:
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The CSA assists prospective students with basic needs/questions, but also backs up admissions counselors when they are not available to assist a student. The CSA also supports and backs up the visit/event specialist as needed.
Inventory:
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Update our inventory of supplies, giveaways, and collateral monthly. Alert Director if supply is running low.
