at FRY METALS dba MacDermid Alpha in Itasca, Illinois, United States
Job Description
Element SolutionsEqual Opportunity Employer: Minority/Female/Veteran/Disabled/Gender Identity/Sexual Orientation
Challenge Yourself and Impact the Future!
MacDermid Alpha Electronics Solutions, a business of Element Solutions Inc (NYSE:ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability, and sustainability in electronic materials.
Our Expertise:
- Wafer Level Solutions: Revolutionizing wafer fabrication processes for enhanced efficiency and performance.
- Semiconductor Assembly Solutions: Driving innovation in semiconductor assembly processes for unparalleled reliability.
- Circuitry Solutions: Tailored solutions to meet the dynamic demands of modern circuitry.
- Circuit Board Assembly Solutions: Elevating circuit board assembly processes for optimal performance.
- Film & Smart Surface Solutions: Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability.
Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, and infrastructure, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high-quality solutions and technical services covers the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape.
Who are we looking for?We are looking for a Customer Service Coordinator, who will be the vital link between our customers and our organization. The Customer Service Coordinator will be responsible for creating a positive customer experience by taking full ownership of every interaction — building trust, solving problems efficiently, and ensuring all needs are met with care and precision.
What will you be doing?Serve as the primary point of contact for customers, distributors, and internal teams, ensuring timely and accurate communication.
Process and manage customer orders, quotes, credits, and inquiries using our internal systems.
Coordinate with Production, Sales, Shipping, and Quality to meet customer requirements and resolve issues quickly.
Maintain strong relationships with existing accounts and support outreach to potential new customers.
Track order performance, manage account documentation, and input data into CRM tools like Atlas.
Support the Sales team with pricing, product information, and lead follow-up.
Handle administrative tasks including order entry, returns, and maintaining up-to-date customer records.
Monitor consignment accounts and ensure accurate reconciliation.
Communicate customer concerns and quality issues to the appropriate teams and follow up to resolution.
Education & Experience:Associate degree required; or 1–2 years of relevant customer service or administrative experience; or an equivalent combination of education and experience.
-
Communication Skills:
Equal employment opportunity, including veterans and individuals with disabilities.PI274164042
