MMS Customer Support Agent

at Motus, LLC in Chicago, Illinois, United States

Job Description

Motus is the industry leader in vehicle reimbursement and risk mitigation solutions for employees who drive. Combining 80 years of expertise with innovative technology, Motus enables organizations to optimize spend and increase productivity across their workforce. With solutions purpose-built to enable data-driven insights and strategic decision making, Motus is the preferred vehicle reimbursement partner to top Fortune 500 companies globally. 

At Motus, were dedicated to making WorkLife better for everyone, anywhere. Our team is the heart of our culture, and we live by our WorkLife Pillars every day WorkHappy, WorkHealthy, WorkSmart, WorkAnywhere, and WorkTogether. 

Position Description:

The MMS Customer Support Agent is the front line for all end-user-initiated requests and is responsible for basic help desk type support including, but not limited to; Order assistance, account access questions, non-MDM related device and service troubleshooting, MACDs (Moves/adds/changes/disconnects) and other general mobile device related questions.

Are you eager to kickstart your career at a fast-growing Software-as-a-Service (SaaS) company but arent quite sure where to begin? Join Motus and be part of a tight-knit team thats making work-life better for customers across every industry and state.

In this role, youll receive in-depth training to support our end-users while gaining hands-on experience. You'll work cross-functionally to learn how a SaaS business operates, build valuable, transferable skills, and explore different areas of the company to discover where you can make the greatest impact.

Were looking for someone who is positive and tenacious, an outstanding communicator, and a collaborative, team-oriented problem solver.

Position Duties:

• Work directly with end-users via phone calls
• Support end-users via tickets, email, and chat
• Identifies users needs, clarifies information
• Walks the user through the problem-solving process
• Properly escalates unresolved issues to the next level of support
• Provides accurate product and service information to customers
• Maintains sense of urgency and consistently meets deadlines when responding to customer issues
• Accurately completes required paperwork and/or documentation
• Consistently meets minimum KPIs as indicated by Management
• Other Duties as assigned
• Attend required meetings to review stats and identify areas that require improvement

Desired Skills and Experience:

• High School Diploma
• Technical troubleshooting
• Excellent written and verbal communication skills
• Positive attitude
• Attention to detail
• Team player
• Ability to work in a fast-paced environment
• Ability to multitask
• Must be available to work during the operational department hours of 11am ET 8pm ET
• May be required to work during company-specified holidays

Where required by law, Motus provides a reasonable range of compensation for specific roles. The pay range for this role is $17.50 - $20.50 per hour. Actual compensation will depend on a number of factors, including the candidates relevant experience, technical skills, and other qualifications. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, a



Equal employment opportunity, including veterans and individuals with disabilities.

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