at Rapp Worldwide Illinois in Chicago, Illinois, United States
Job Description
RAPP Chicago is looking for an Account Director to join our award-winning Account Leadership team.
WHO WE ARE:
We are RAPP - world leaders in activating growth with precision and empathy at scale.
As aglobal, next-generation precision marketing agencywe leveragedata, creativity, technology, and empathyto foster client growth.We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual's needs, beliefs, behaviors, and aspirations.
We foster an inclusive workplace that values diversity and emphasizes personal well-being.
HOW WE DO IT:
At RAPP, our fearless superconnectors help tocreate value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.
Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it - ensuring we're able to activate authentic customer connections for our clients.
Part of Omnicom's Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.
YOUR ROLE:
The Account Director is a master of coordination, demonstrating high potential in core Business Leadership skills. You will understand the agency portfolio of offerings and how to apply them to solve client business problems. You will partner with and own the relationships with client stakeholders. You are an agency driver who works to keep the agency operations moving along.
YOUR RESPONSIBILITIES:
Acts as a direct liaison between clients, cross-functional leadership, Technology Team and Army's Tech teams
Actively listens to client needs and feedback and can articulately communicate it back to our Technology Team with clear directions on next steps
Builds and fosters client trust and effectively manages their feedback and requests against the technology modernization roadmap and reporting scope
Establishes and maintains strong relationships with the Technology agency partner and become that bridge between our team and theirs across multiple projects and initiatives as scoped in the contract
Establishes and maintains strong internal relationships with technologists and has an unshakable "can do" positive attitude
(In partnership with a PM) Proactively manages and oversees deliverables, releases, resourcing, and hours under/over burn
Works with PM and Technology Leads on reporting timelines and tasks to ensure that deliverables are met but is also comfortable in course-correcting the team if needed
Ensures project prioritization is in alignment with client direction and expectation. Works with PM and Technology Leads to ensure prioritization stays on track
Manage projects autonomously and actively support SVP Technology and/or VP Account Leadership in the management of more complex projects, client out of scope asks and cross-collaborations with agency partners
(In partnership with Technology leads) Manage technology projects, reports, data pulls, data integrations, etc. based on scoped activities
Ability to share data and insights cross-functionally and find integration points to other projects/workstreams where technology could impact next steps and future planning
Presents project updates and roadmap reviews to client and is responsible for addressing client questions, feedback, and next steps.
Responsible for overall client satisfaction and service/product quality
Meticulous attention to detail and manages feedback to data analysts
Builds relationships and establishes open communication stream with other agency partners (IAT)
Openly accept feedback (work performance and/or team performance) and ability to course correct
Stays calm and focused under pressure and can skillfully lead project challenges with a solution-oriented approach
Support technology team on weekly, monthly, and quarterly reporting deliverables and help manage client expectations
REQUIRED SKILLS:
Bachelor's degree or equivalent experience.
4+ years' experience in direct marketing, advertising, and/or digital marketing
Strong background or have 4+ years' experience with tech and CRM
Previous integrated marketing account experience and/or CRM experience a plus
Experience supporting integrated marking campaigns (including advertising, email marketing, CRM, digital, social media, SEO/SEM, direct marketing and SMS marketing.)
Possess excellent planning, organizational, and problem-solving skills
In depth knowledge of digital marketing tools and technology.
Is an excellent team player with outstanding communication, written... For full info follow application link.
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.
