Lead Business Analyst - ECommerce

at Synergy55 LLC in Schaumburg, Illinois, United States

Job Description

Begin your Composites One career today!

Position Overview:

The Lead Business Analyst – Ecommerce is responsible for designing, delivering, and supporting solutions that enhance Composites One’s B2B Ecommerce platform and customer-facing digital processes. This role works closely with stakeholders to gather business requirements, translate them into functional solutions, and partner with technical teams to ensure successful implementation. The BA plays a critical role in optimizing the digital customer experience, supporting system performance, and driving continuous improvement.

Key Responsibilities:

Solution Design & Delivery

• Design and deliver enhancements for the B2B Ecommerce platform to improve functionality and user experience.
• Collaborate with stakeholders to define and validate business and technical requirements.
• Translate requirements into functional designs and partner with technical teams on solution development.
• Execute and oversee testing, QA, and issue resolution.
• Support deployment activities including training and change management.
• Analyze system performance and metrics to recommend improvements.

Agile & Project Management

• Lead solution delivery through the software development lifecycle.
• Manage backlog prioritization and grooming with Product Owners.
• Partner with Project Managers and Scrum Masters to estimate, plan, and deliver projects.
• Manage small to mid-sized digital project initiatives.

Process Optimization & Documentation

• Identify and implement process improvements to increase team effectiveness.
• Document business requirements, user stories, journey maps, and functional designs.
• Review and analyze delivered solutions to ensure ongoing alignment with business goals.

Leadership & Collaboration

• Mentor junior team members and share best practices.
• Build and maintain strong relationships with stakeholders and cross-functional partners.
• Stay informed on Ecommerce and digital trends; contribute to strategic planning.
• Identify opportunities to enhance customer experience and business performance.

Expected Skills and Qualifications:

• 10+ years of experience in IT, Digital Marketing, or Ecommerce.
• 5+ years of hands-on experience as a Business Analyst in B2B Ecommerce.
• Experience supporting business systems related to ERP, order management, shipping, pricing, billing, and customer service.
• Experience working with BigCommerce (or equivalent) Ecommerce platforms.
• Experience collaborating with offshore development teams.
• Strong functional analysis, solution design, and system troubleshooting skills.
• Proficient in data analysis, KPIs, and business reporting.
• Skilled in Agile methodologies and tools.
• Strong communication and collaboration skills across all organizational levels.
• Bachelor’s degree in Computer Science, Information Technology, or relat
  
  
  
  Equal employment opportunity, including veterans and individuals with disabilities.
  
  

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