at Press Ganey Associates, LLC in Chicago, Illinois, United States
Job Description
Company Description
PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.
Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.
Our Mission:
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.
Our Values:
To put Human Experience at the heart of organizations so every person can be seen and understood.
Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
Dare to innovate:We challenge the status quo with creativity and innovation as our true north.
Better together:We check our egos at the door. We work together, so we win together.
To work #bettertogether, we operate with a hybrid working model. For those near a hub location, we gather in our office locations three days a week (Tuesday, Wednesday, Thursday). For the remaining days, we work from home.
The Director, Knowledge Management & Trainingis responsible fordeveloping and executing a comprehensive training and knowledge strategy to enhance the effectiveness of internal delivery teams and client-facing education programs. This role will drive the creation, organization, and optimization of training content, knowledge-sharing frameworks, and learning initiatives that support operational excellence.In addition, this leader will partner closely with Product teams to ensure that the Product Development Lifecycle (PDLC) incorporates delivery requirements, enabling a seamless transition from product design to implementation and support.
Duties and Responsibilities:
Knowledge Management & Training Strategy
Design and implement a structured knowledge management framework to ensure delivery teams have easy access to up-to-date processes, best practices, and product knowledge.
Develop and oversee comprehensive training programs for internal teams and clients, ensuring alignment with business goals and operational needs.
Establish governance for content curation, version control, and continuous improvement of training materials.
Content Creation & Learning Development
Oversee the development of scalable, engaging training materials in multiple formats, including e-learning modules, live workshops, job aids, and documentation.
Ensure content is designed to drive efficiency, knowledge retention, and consistency across delivery teams.
Implement learning technologies and platforms to support training initiatives, including knowledge bases, LMS, and AI-driven learning tools.
Cross-Functional Collaboration & PDLC Integration
Partner with Product Management, Implementation, Client Success, and Support teams to embed delivery requirements into the Product Development Lifecycle (PDLC).
Advocate for knowledge transfer best practices between Product, Delivery, and Support teams to reduce friction in go-to-market and implementation processes.
Ensure training programs align with new product launches, updates, and operational changes to improve adoption and usability.
Process Optimization & Continuous Improvement
Define and track KPIs to measure training effectiveness, knowledge retention, and operational... For full info follow application link.
Confirmit is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state, or local laws.
