Traffic Operations Technician

at Illinois Tollway in Downers Grove, Illinois, United States

Job Description

The Traffic Operations Technician communicates directly with the Authority's Dispatch Operation, District 15 State Police, the Gary-Chicago-Milwaukee (GCM) Corridor, the media, and the motoring public via the TIMS software, Dynamic Message Signs (DMS), Computer Aided Dispatch (CAD) Systems, and two-way communications systems.

Work also involves gathering information on daily and permanent lane closures, posting lane closure messages accordingly, along with monitoring construction areas for incidents and/or traffic flow problems. Freedom to act is limited to well defined assignments in accordance with established standards and techniques of the operation of the TIMS Operation Center.

Assists with snow operations. The incumbent reports directly to the Traffic Operations Center Manager. The incumbent monitors information relating to real-time traffic conditions on the Illinois Tollway and adjacent expressways and roadway impacting the Illinois Tollway. This information is obtained by monitoring the TIMS real-time system map, Automated Incident Detection applications, Traffic.com web data, CAD communications, CCTV camera images, State Police communications, and interaction with the media.

Duties:

• Operates various communication systems to keep in contact with all agencies involved in traffic situations and incidents along the Illinois Tollway.

• Gathers and disseminates traffic conditions along the Illinois Tollway to the general public by the operation of DMS, and communication with the media.

• Maintains and modifies, as necessary, a log inventory system of all incidents along the Illinois Tollway including how well particular incidents are handled. 

• Undertakes all necessary procedures and operations in the daily opening and/or closing of the TIMS Operations Center.

• Performs diagnostics on all equipment located in the TIMS Operations Center and equipment located in the field, and coordinates with contracted maintenance operator in the repair of all equipment.

• Performs all other related duties as required to maintain the successful operation of the TIMS Operations Center.

• Other duties as assigned

• Must possess a high school diploma or General Equivalency Diploma (GED).

• Must be able to type 35 words per minute -- WILL BE VERIFIED VIA A TOLLWAY-ADMINISTERED TEST.

• Must be able to read a map -- WILL BE VERIFIED VIA A TOLLWAY-ADMINISTERED TEST.

• Must be able to work any shift in a 24-hour period, which includes: overtime hours, weekends and holidays.

• Must be able to work in an environment where one will likely be exposed to visually disturbing, graphic incidents involving serious injuries and death.

• Must be able to analyze problems effectively and make decisions in a logical and objective manner.

• Must be able to adapt in an environment that changes with technological advances and evolving procedures warranted by an always-developing traffic operations center.

The Illinois Tollway is committed to creating a diverse environment and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin or ancestry, disability, unfavorable discharge from military services, age, order of protection status, military status, sex or sexual orientation.