Director of Consulting and Training

at Silliker, Inc in Chicago, Illinois, United States

Job Description

Director of Consulting and Training
Chicago
Regular
MERIEUX NUTRISCIENCES
As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods. External growth has been a key pillar of our history with more than 40 acquisitions completed in the last 10 years.

If you want to contribute to an inspiring long-term purpose, to be part of a fast growing company on a high-value market with significant build-up opportunities, and to grow in an entrepreneurial and warm environment, join us!
YOUR DAY TO DAY LIFE
We are looking for a Director of Consulting and Training in IL USA. Your mission will be to:

Position Summary:
This position is accountable for directing the operations and delivery of consulting and training services for clients. The position has direct P&L accountability for the Consulting and training service lines in the NA Expert Partners business unit and works with other Expert Partners business units in the Merieux NutriSciences network on global consulting and training projects. As part of the "Becoming a Full Solution Provider" pillar, we intend to considerably expand Expert Partners to capture increasing customer demands for higher-end services and long-term partnerships such as Consulting, Training , Audit, Regulatory & Label compliance services. A Global Expert Services Hub has been created to foster the development of these services. This Hub is working as a knowledge center responsible for collecting and sharing offers, expertise, materials, best practices and internal training. This position collaborates with the EP HUB to share, learn and replicate some global best practices.
Essential Functions and Responsibilities
*Develops and manages revenue projections, annual budgets, and reviews of P & L, and other financial reports to ensure strong financial performance for the consulting and education groups.Plans contingencies necessary to meet financial targets.
*Directs all logistics to provide consulting and training services, including applicable administrative and financial actions.
*Works with clients and teams to develop technical services solutions to meet their requirements. The solutions often require customized approaches and out-of- the box thinking.
*Works with the Technical Services and other internal teams, plans strategies for business growth that align with industry needs and can result in both revenue and margin growth.
*Develop business plans to support the strategies, including both scope of services and resource capabilities.
*Develops, implements and maintains systems to ensure quick and reliable response to client inquiries and provide a level of service to the client that meets or exceeds their requirements.Develop metrics to measure performance and continuous improvement initiatives.
*Directs Technical Services personnel, including contractors, in all aspects of their job.Is accountable for recruiting and hiring plans, setting and meeting objectives and personnel development plans.
*Oversees the planning for human resources to ensure training to business and applicable technical systems, programs, and competencies.
*Manages the customer excellence and customer complaint processes and uses the metrics and data from these as basis for quality and process continuous improvements.
*Acts as a technical resource for clients for Technical Services.Ensures reports sent to clients are technically sound and meet the deliverables of the project.
*Works with Sales and marketing to market services to maintain revenue and margin targets.
*Maintains strong relationships with other Merieux NutriSciences business units to develop and support additional business for all of Merieux NutriSciences.
*Maintain expertise in food science, safety, training and related technologies through available scientific literature.
*Contributes to scientific and technical publications and presentations.Collaborates with scientific and trade associations to promote Merieux NutriSciences' visibility and service offerings.Attends meetings and conferences to support company and individual objectives.
*Develop, update and share centralized accurate and consistent technical training content that is easy to deliver to customers through online, public, and customized course formats
*Develop, maintain & make available the group catalog of training services and capabilities at the global level
*Collect and share knowledge on effective training methods, track global training capabilities and train the trainers
*Help in designing training services and capabilities offers for GKA (RFP incl. services,... For full info follow application link.

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities