Customer Service Representative / Administrative Assistant

in Cook - Chicago, IL

Job Description

Seeking a dynamic Customer Service Representative/Administrative Assistant with experience in the Corrugated Packaging, Box Manufacturing Industry.

Kodiak LLC, is a proud member of the Pack Pros family of companies, leaders in the design and manufacturing of high-quality corrugated sheets, boxes, & packaging solutions since 1943.  As a full-service provider, Kodiak specializes in custom designed packaging, including litho-labeled containers, full PMS color coverage, and retail displays, strategically crafted to elevate our clients’ brand presence.

At Kodiak, we value quality, innovation, and collaboration. As we continue to grow, we are seeking motivated professionals who are ready to bring their talent to a dynamic team!

The Customer Service Representative serves as a key liaison between customers, internal sales, and manufacturing teams. This position manages customer orders, ensures accurate and timely fulfillment, and helps maintain strong client relationships. This position must also possess strong office, clerical and administrative skills. Must have prior experience in the corrugated packaging industry.

Responsibilities:

• The primary point of contact for assigned customer accounts.
• Enter and manage customer orders in Amtech – Encore from order receipt through delivery.
• Communicate corrugated specifications such as box styles, flute types, and board grades.
• Coordinate with production, planning, and shipping to meet customer delivery expectations.
• Provide accurate updates on order status, lead times, and shipping details.
• Review orders for accuracy and completeness, ensuring compliance with internal standards.
• Support production scheduling by communicating customer needs and changes.
• Address customer inquiries, concerns, and complaints with professionalism and efficiency.
• Assist with pricing updates, sample requests, and order revisions.
• Maintain current customer records, price lists, and job histories in system.
• Collaborate with other departments to improve service and order flow.

Qualifications – Preferred

• 5+ years of experience in customer service, administrative support, or sales coordination, preferably in manufacturing or packaging.
• Strong verbal and written communication skills; proper phone and email etiquette required.
• Proficiency in Microsoft Office (Excel, Outlook, Word); experience with Amtech – Encore or similar ERP/CRM systems strongly preferred.
• Familiarity with corrugated packaging terminology and product flow is highly desirable.
• Excellent attention to detail and organizational skills; ability to manage multiple priorities.

This description is not intended to be all-inclusive. 

Kodiak LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Employment is at-will, meaning either the employee or the company may end the employment relationship at any time, with or without notice or cause, as permitted by law.