at Northeastern Illinois University in Chicago, Illinois, United States
Job Description
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Receive, return, or initiate telephone, email or in-person contact with Illinois residents and community organizations seeking assistance or identified by CSU, NEIU, UIC, GSU, Illinois Broadband Lab, or Illinois Innovation Network for assistance.
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Confirm eligibility for program services, from informational services to everyone to technical assistance for those residing in the eligible geographic area.
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Assess their access to technology, current digital skill level pertaining to what they need to accomplish the learning plan, connectivity needs, and internet use priorities.
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Work with community members to identify and agree upon goals for Digital Navigator services. Confirm the details with the resident.
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Coach, train, and guide residents individually or in group settings on how to use their home internet service to meet their day-to-day needs (i.e., creating an email account, applying for a job, participating in virtual learning, etc.). This may include both in-person, phone, and online interactions, as well as referral to sources of additional no-cost digital literacy skill training offered in their community at non-profits, community-based or faith-based organizations, government departments, or other institutions.
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Serve as a trusted, supportive, and empathetic resource for community members as they build confidence in their digital skills.
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Work collaboratively with community organizations, local government, anchor institutions, and other service providers to coordinate and provide information and training at their facilities to their members/clients/customers.
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If applicable, provide training at an agreed upon training site or location other than a community anchor institution.
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If applicable, advise residents about free or affordable home internet service options for which they may qualify (such as ACP), assist clients to apply for services they choose, and support their efforts to secure service. Help them navigate enrollment processes from start to finish.
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If applicable, advise residents about sources of affordable computers or other internet connected devices for which they may qualify, and support their efforts to acquire appropriate devices and where they can get help for repair.
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If applicable, advise residents about financial digital literacy and connect them with the Illinois Comptroller’s Bank On program.
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Track types of requests through a uniform system, as well as each resident’s progress toward goals. Keep accurate and timely records, and report outcomes as required. Proactively follow up with residents.
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Plan and manage assistance to each resident with the goal of fulfilling the agreed-upon.
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Coordinate and collaborate with the local digital equity leadership entity for the region or area of service to deliver grant-funded services.
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Complete and remain current on internet safety training to be able to advise community members at a basic level on how to stay safe and avoid scams. Follow safety protocols. Maintain the confidentiality of client information.
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Other tasks as necessary or as assigned by the Principal Investigator, project manager, navigator lead, or direct supervisor.
