Director of Customer Service

at Elettric 80, Inc. in Chicago, Illinois, United States

Job Description

Responsible for managing all hands-on operational aspects of the Customer Service (CS) Department. Responsible for overseeing the Customer Service operations including but not limited to PLC, LGV, PC, help desk, maintenance services of Embedded Engineers and Reliability Engineers, CS Project Management, System Engineering, Area Managers and Supply Chain and ensures appropriate organization, planning and controlling of these functions. Assists the President in the aggressive and successful growth of the company. Ensures increasing level of customer and employee satisfaction while improving the efficiency of department operations. Motivates Customer Service employees, enabling them to fulfill their potential. Responsible for driving the CS department to achieve sales, profitability, and department goals and objectives. Provides leadership to employee relations through effective communication, coaching, training, and development. Provides leadership for problem resolution to facilitate fast improvements to working relationships. Provides day-to-day leadership and management to CS Department that mirrors the adopted mission and core value of the company. Develops strong relationships and cooperation with colleagues in Italian parent company. Proposes the development, communication, and implementation of CS department effective growth strategies and processes. Acts as lead “client-care officer” through direct contact with clients and partners. Responsible for managing the operational budget of CS department. Provides timely, accurate, and complete reports on the sales condition of CS Department. Telecommuting is permitted per company policy. Must live within a reasonable commuting distance from a E80 Group office. Up to 50% domestic and international travel required.

SALARY:                      $200,000.00  – $210,000.00 per year

WORK SCHEDULE:     40 hrs / wk (8:00 a.m. to 4:00 p.m.)

LOCATION:                  448 N Lasalle Drive, Chicago IL 60654                                                                                      

Benefits: Health, Dental, Vision Insurance, Life, STD, LTD, PTO, 401K match

JOB REQUIREMENTS:

This position requires a minimum of a Bachelor’s degree, or foreign equivalent, in Industrial or Mechanical Engineering or similar field, and 5 years of experience in sales, resource management, or customer service processes in an automated industry. Additionally, a qualified applicant must have professional experience with: (1) Technical experience in LGV systems, robotic palletizing and stretch-wrapping systems currently implemented in North American market; (2) Experience in managing a team of technical employees including software programmers and engineers; (3) Experience managing a business unit that generates over $50 Million in revenue, annually; (4) Experience using industrial automation and intralogistics software technologies for growing high tech department through customer service sales; (5) Experience in applying IOT (Internet of Things) solutions to industrial robotic applications; (6) Experience in department’s budget planning and forecasting process, analyzing results and executing strategies; and (7) Experience in establishing and managing customer relationships within production and distribution in the Food and Beverage, Paper and Tissue industry in North and Central America.

QUALIFIED APPLICANTS:

To apply, go to https://www.linkedin.com/company/e80group/jobs/