at Granite Construction Incorporated in Vernon Hills, Illinois, United States
Job Description
Building a career at Granite may be the most valuable thing you could do...Find your dream job today, and be part of something great. Our most powerful partnership is the one we have with our employees. Our people are our most valued asset and the foundation of Granite's century-old success. We're building more than infrastructure; we are building your future.
General Summary
This role oversees the complete lifecycle, management, support, and reporting of all company mobile and cellular devices, including cell phones, iPads, and PC hardware, while establishing policies and liaising with vendors for optimal service and pricing.
Essential Job Accountabilities
- Develop and manage the enterprise mobile device strategy and lifecycle, including procurement, deployment, configuration, and end-of-life processes, to ensure seamless and efficient mobile operations across the organization.
- Oversee Mobile Device Management (MDM) through Intune and other tools to ensure security, policy compliance, and device management.
- Provide technical support for mobile devices, including setup, configuration, diagnosis, and repair, to ensure employees can work efficiently without interruption.
- Negotiate and optimize cellular plans with carriers, track invoices, and manage vendor relationships to reduce costs and ensure the best service for the company.
- Maintain and audit inventory and records for all devices and applications to ensure accurate tracking and accountability of company assets.
- Analyze, optimize, and ensure correct billing for all company devices to manage expenses and prevent overcharges.
- Implement and manage cybersecurity measures for mobile and PC devices to protect against threats and ensure data security.
- Act as Product Owner for hardware asset management and ServiceNow improvements to streamline processes and enhance service delivery.
- Utilize Apple Business Manager for device enrollment and manage Volume Purchase Program (VPP) licenses to ensure efficient and compliant use of Apple products.
- Stay updated on emerging technologies and trends to make informed recommendations for improvements, ensuring the company remains competitive and innovative.
- Support projects, pilot programs, and Bring Your Own Device (BYOD) initiatives to foster innovation and flexibility in the workplace.
- Train end-users on mobile device technology and maintain Knowledge Base articles to empower employees with the knowledge they need to use technology effectively.
- Facilitate Federated Authentication and support IT governance, policies, and procedures to ensure secure and compliant access to company resources.
- Assist with strategic IT planning, budgeting, and provide technical guidance to team members to support the overall IT strategy and goals of the organization.
- Obtain authorization for non-standard devices and perform other duties as assigned to ensure all technology needs are met and the team operates smoothly.
Education
- Bachelor's degree in information systems, Computer Science, or related field preferred
- Continuing Education (CE) in industry standard certifications (ITIL, PMP) preferred
Work Experience
- Minimum of 5 years of relevant experience providing customer care related to mobile support or IT systems within a large, multi-site business environment
- Minimum of 3 years' experience working with Intune or other MDM systems
- Relevant experience with some or all of the following technologies: Apple Business Manager, Microsoft Intune, Mobile Device Management (MDM), Azure Services, ServiceNow platform
- Experience working in an IT service operation, using ITIL best practices
Knowledge, Skills, and Abilities
- Understanding of Active Directory
- Ability to work with minimum supervision
- Excellent customer service and interpersonal skills
- Excellent verbal and written communication skills
- Capacity to solve problems and make decisions in a clear and decisive manner
- Ability to provide guidance to other team members
- Distinguishes themselves as the Technical Owner of the Mobile Technology
- Experience and skills on latest Apple and Android smart phones, tablets
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit and use hands to operate a computer keyboard. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Additional Requirements/Skills
- Abide by Granite's Code of Conduct
- Provide occasional after-hours support for weekend project deployments or emergencies that may result in loss of revenue
- Demonstrate a high degree of patience with an ability to work with all levels of management and staff
- Excellent ability to prioritize workload, especially under pressure
- Limited travel (less than 25%) to offices, plants, and job sites
- Working knowledge of standard business practices and procedures
Our Benefits at a Glance:
Building tomorrow starts with you, and Granite knows that you can excel only if we support you in and out of the workplace. That is why we offer a broad benefits package that includes paid holidays, sick leave, medical, dental, vision, life insurance, disability insurance, flexible spending plans, as well as special programs for musculoskeletal health, mental wellness, and more.
Salaried employees may choose from two PPO medical plans through Anthem BlueCross, including our most popular plan, for which 100% of the premium is paid by Granite for eligible employees and dependents. Employees can also opt into a Health Savings Account (HSA) or a Flexible Spending Account (FSA).
As part of our investment in your future outside of the workplace, Granite provides a 100% match on the first 6% of eligible compensation that salaried employees defer into their 401(k) plans, which vests immediately.
Benefits may vary for positions located outside of the continental United States.
Base Salary Range:
$89,266.00 - $133,899.00
Pay may vary based upon relevant experience, skills, location, and education among other factors.
About Granite Construction Incorporated
Granite Construction Incorporated is a member of the S&P 400 Index and is the parent company of Granite Construction Company, one of the nation's largest heavy civil contractors and construction materials producers. Granite is a Drug-Free Workplace and Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, or any other protected characteristic. We consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
For additional information on applicant/employee rights please click here.
Notice to Staffing Agencies
Granite Construction, Inc. and its subsidiaries ("Granite") will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Granite, including unsolicited resumes sent to a Granite mailing address, fax machine or email address, directly to Granite employees, or to Granite's resume database will be considered Granite property. Granite will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Granite will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agencies must obtain advance written approval from Granite's recruiting function to submit resumes, and then only in conjunction with a valid fully-executed contract for service and in response to a specific job opening. Granite will not pay a fee to any Agency that does not have such agreement in place. Agency agreements will only be valid if in writing and signed by Granite's Human Resources Representative or his/ her designee. No other Granite employee is authorized to bind Granite to any agreement regarding the placement of candidates by Agencies. To view full details and how to apply, please login or create a Job Seeker account
