at University of Chicago in Chicago, Illinois, United States
Job Description
DepartmentESA E-Technology
About the Department
eTech is a group of friendly technology professionals and enthusiasts who act as the primary functional and technical support for multiple admissions systems at the University of Chicago. Duties also include technology operations, implementation, business analysis, technical documentation, inventory, and triage and troubleshooting for technology aspects for users within the Office of Enrollment and Student Advancement. Most of our time is spent supporting the admissions systems through submitted tickets and meetings with the various functional users, but we also handle computer inventory and deployment logistics as well as triaging and troubleshooting issues with any technical equipment in any of our three office locations on campus.
Job Summary
The office of Enrollment and Student Advancement is looking for a technologically savvy individual to join the technology team (eTech) in implementing and supporting the graduate and undergraduate admissions systems and technology. The Admissions Systems Technology Specialist will learn the ropes of working with the University's Admissions Systems (Technolutions Slate), working with other offices and divisions to learn their implementation needs, documenting new processes, and supporting the basic technology inventory and operations of the office of Enrollment and Student Advancement.
The eTech team operates on a hybrid office schedule which requires days in the office as necessary for in-person meetings, and the rest of the time working remotely from home. This schedule will go into effect after a brief training period of full days in the office working alongside another member of the eTech team.
Responsibilities
- Candidates should have a high level of accuracy and be comfortable with using CRM (Constituent Relationship Management) systems and understanding the basics of database functionality.
- Acts as a primary contact for system functionality implementation and support to internal University systems functional users and external system applicants, such as performing basic troubleshooting, statistical analysis, reporting, maintenance, research and upkeep using existing system functionality.
- System data management responsibiities including duplicate record mitigation, exporting queries for mailing lists and reporting statistics, system integrity maintenance, and creating system reports.
- Creates and maintains events and forms using delivered system functionality.
- Creates and maintains mass email messages and campaigns using delivered system functionality and HTML, CSS, Liquid Markup coding as necessary.
- Performs system functionality implementation discussions, testing, documenting, and quality assurance.
- Trains end users in system functionality.
- Prepares to occasionally address and troubleshoot various other types of technology, including PC and Mac computers, monitors, printers, scanners, installed software, and the occasional smartphone or networking question.
- Skilled in CRM systems or databases.
- With moderate to high levels of direction from others, analyzes the users' requirements and solves routine database problems that ensures users and related applications can access necessary data sets.
- Interprets existing data and populates the database with new data from external sources. Maintains documentation on data models, data dictionaries, physical database configuration, and daily database maintenance functions.
- Performs other related work as needed.
Minimum Qualifications
Education:
Minimum requirements include a college or university degree in related field.
Work Experience:
Minimum requirements include knowledge and skills developed through
Certifications:
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Preferred Qualifications
Technical Skills or Knowledge:
- Understanding of CRM systems, data, databases, and good data practice.
- Proficient in Microsoft Excel and Access.
- Familiarity with HTML and CSS code.
- Proficient in Technolutions Slate Admissions System is a plus.
Preferred Competencies
- Good communications skills.
- High level of accuracy.
- Comfortable creating and updating technical documentation.
Application Documents
- Resume/CV (required)
- Cover Letter (required)
- Three Professional References Contact Information (required)
When applying, the document(s) MUSTbe uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Information Technology
Role Impact
Individual Contributor
Scheduled Weekly Hours
37.5
Drug Test Required
No
Health Screen Required
No
Motor Vehicle Record Inquiry Required
No
Pay Rate Type
Salary
FLSA Status
Exempt
Pay Range
$46,500.00 - $60,000.00
The included pay rate or range represents the University's good faith estimate of the possible compensation offer for this role at the time of posting.
Benefits Eligible
Yes
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.
Posting Statement
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:http://securityreport.uchicago.edu.Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637. To view full details and how to apply, please login or create a Job Seeker account
