at Beacon Hill Solutions Group, LLC in Chicago, Illinois, United States
Job Description
Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.
Beacon Hill is hiring! Our client in the engineering industry is seeking a reliable and professional Customer Service Representative to join our team for the overnight shift. The ideal candidate is a self-starter who enjoys helping customers, solving problems, and working independently during off-peak hours. The hours are 10:00pm - 6:30am CT with alternating weekends.
Key Responsibilities:
- Respond to inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document customer interactions accurately in the system
- Follow up on open cases and escalate complex issues as needed
- Maintain service level standards and performance metrics
- 1+ years of call center/contact center experience required
- High School Diploma is required
- Strong verbal and written communication skills
- Comfortable working overnight and weekends, if needed
- Proficient in using computers and customer service software
- Dependable and able to work independently with minimal supervision
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)
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