ADMINISTRATIVE HEARINGS SUPPORT WORKER

at Illinois Department of Children & Family Services in Springfield, Illinois, United States

Job Description

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Job Requisition ID: 48820 
Closing Date: 09/03/2025
​Agency: Department of Children and Family Services
Class Title: OFFICE ASSOCIATE - 30015 
Skill Option: Keyboarding 
Bilingual Option: None
Salary: Anticipated Starting Salary $4004/month; Full Salary Range $4004-$5245/month
Job Type: Salaried
Category: Full Time 
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: RC014 Clerical Employees, AFSCME
Merit Comp Code: 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

The Illinois Department of Children and Family Services is seeking an organized, professional, and energetic individual to serve as Administrative Hearings Support Worker.  Under direction, this position will perform a variety of complex, specialized clerical support services for the Administrative Hearings Unit.  As part of the review team, this position will maintain responsibility for data capture and tracking of approximately 30% of expungement appeals.  The position will receive incoming appeals and search database for open case or previous case now closed related to new appeal.  This position will also perform preliminary reviews on appeals to ensure compliance with Department rules and procedures and will prepare and maintain highly specialized records on mediation sessions and fair hearings.  This position provides a great opportunity for someone who is detail oriented and interested in playing a supporting role in the Department’s operations.  DCFS offers a competitive compensation plan, excellent benefits, and a pension program.  The ideal candidate for this position will have excellent organizational skills and strong communication skills.  We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.

• Serves as Administrative Hearings Support Worker
• Performs preliminary reviews on appeals to ensure compliance with Department rules and procedures
• Prepares and maintains highly specialized records on mediation sessions and fair hearings
• Maintains system for receiving and docketing hearing requests
• Keyboards orders of dismissals and sends by certified mail to appellant or appellant's attorney with copy by regular mail to caseworker or supervisor, while maintaining copy in file
• Serves as backup in answering phones and greeting walk-ins
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above