at Illinois Department of Innovation & Technology in Springfield, Illinois, United States
Job Description
This position serves as a Help Desk Technician I – Night Shift supporting the Illinois State Police, performing duties in the application and use of mainframe and personal computing devices. This position also assists in the diagnosis of problems reported to the Integrated Technical help Desk.
Essential Functions
- Under immediate supervision, serves as a Help Desk Technician I – Night Shift for the Department of Innovation & Technology (DoIT) supporting the Illinois State Police (ISP) performing a range of systems services of limited complexity associated with the systems supported by the Data Center Services/Integrated Technical Help Desk unit.
- Assists in the diagnosis of problems reported to the ITHD and contacts the proper vendor, system analyst, programmer analyst and support personnel depending on the problem.
- Assists higher level systems services staff.
- Assists the designated lead worker in reviewing and tracking work assignments.
- Enforces security procedures as outlined in the Data Center policy and Procedures manual and system security through the re-setting of user passwords and IDs.
- Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures
- Performs other duties as required or assigned which are reasonably within the score of the duties enumerated above.
