at Versiti Blood Center of IL in Aurora, Illinois, United States
Job Description
Job ID : 409b3696-5dab-4e1b-854c-aa4e3e22a17a
Responsibilities- With a valid CDL, may operate mobile drive buses. Following all DOT guidelines, safely transports staff, supplies and equipment and arrives at site on time.
- Understands and performs to all applicable regulatory and compliance requirements.
- Demonstrates Core Values: Do Right Always, Find a Better Way, Make Results Happen and Strengthen the Team.
- Treats donors with customer service excellence, presenting a positive image.
- Recognizes when the customer is distressed and responds appropriately with tact.
- Responds to customer inquiries, requests and complaints with a timely and complete response and escalates to leader when appropriate.
- Prepares collection site and performs set up, including technology systems (may include quality control).
- Performs donor screening (collects donor histories) and mini-physical.
- Performs phlebotomy.
- Conducts automation (Alyx and/or Trima), including recognizing and responding to automation reactions.
- Recruits and converts donors for automation.
- May prepare and pack units for transport.
- Observes donors for reactions, provides reaction care and assists other staff in handling reactions if needed.
- May provide post-reaction care at mobile drives including assessing reactions for recovery, escorting donors and serving as liaison to coordinate care with host organization (e.g. high school nurse, drive coordinator.
- Rebooks donors for future donation appointments.
- Travels to other local collection sites, as determined by business need.
- Requires evening, weekend and holiday work hours.
- Creates a safe environment for donors and staff members.
- Operates and performs routine maintenance on equipment including troubleshooting.
- Maintains product integrity and ensures proper identification of all donors.
- Completes department records and maintains organization, as needed.
- May participate in validation of new processes or new equipment.
- Reviews daily work for accuracy and recognizes unexpected results, resolving where appropriate.
- Other duties, as assigned.
- Performs other duties as assigned
- Complies with all policies and standards
Education
- High School Diploma required
- GED required
Experience
- 1-3 years relevant people facing experience preferred
- Less than 1 year Typically requires less than 1 year of job-related experience. required
Knowledge, Skills and Abilities
- Valid drivers’ license with prior driving experience. required
- Valid CDL with air brakes endorsement (B). required
- Knowledge of standardized work routines and methods, general facts and information and/or the use of simple equipment, machines and materials. Knowledge is usually acquired through training on the job. required
- Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals. required
- Must have basic mathematical aptitude. required
- Ability to apply judgment to written or oral instructions. required
- Ability to organize work to provide productive work flow. required
- Flexibility to work independently and with a team. required
- Has strong attention to detail. required
- Must have good communication skills, including the ability to provide feedback to peers. required
- Ability to learn/utilize computer applications such as Ceridian, Hemasphere, Oracle, and HemaTerra. required
Tools and Technology
- Personal Computer (desktop, laptop, tablet). required
- General office equipment (computer, printer, fax, copy machine). required
- Vehicle navigation system. required
- Microsoft Suite (Word, Excel, PowerPoint, Outlook). required
- Screening equipment including: • Lancet • Sphygmomanometer (BP cuff) • Temperature probe • Hemoglobin analyzer required
- Phlebotomy collection equipment including: • Blood mixer • Trima • Alyx required
