at Oncourse Home Solutions in Naperville, Illinois, United States
Job Description
Who we Are
Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.
As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to.
As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.
Position Summary
The Plumbing Apprentice is responsible for performing a wide range of plumbing-related tasks to ensure the safe, efficient, and reliable operation of building systems. This role focuses on both scheduled maintenance and urgent response to plumbing issues, including leaks, blockages, and component failures.
Duties to include, but not limited to, all types of plumbing repairs, minor steam line repairs and re-routing, natural gas pipe repairs and re-routing, storm and sewage line maintenance and repairs and preventative maintenance.
This position requires strong problem-solving skills, the ability to work independently or as part of a team, and a commitment to maintaining high standards of workmanship and customer service.While our headquarters is in Naperville, this role is field-based and requires regular travel to customer home locations.
Responsibilities include but are not limited to:
- Continuously provide the customer with the highest levels of customer service.
- Tests for gas leaks in existing or new installations.
- Provide emergency repairs to leaking, loose, clogged, or plumbing components in disrepair.
- Duties to include, but not limited to, all types of plumbing repairs, minor steam line repairs and re-routing, natural gas pipe repairs and re-routing, storm and sewage line maintenance and repairs and preventative maintenance.
- Perform plumbing repairs and plumbing upgrades that include sinks, faucets, radiator valves, and traps, toilets, bathtubs, drain lines, water supply lines, and natural gas line risers.
- Installs and maintains appliances such as hot water heaters, pumps, sump, and sewage pumps and ejectors.
- Requisitions materials and supplies using in-house procedures as needed.
- Lays out, installs, repairs, or maintains pipelines for water, gas, or compressed air.
- Must be able to cycle count inventory upon procurement’s request.
- Maintain expected productivity, quality and safety metrics as outlined by the PHS Field Operations Department
We’re Excited if This is You
Experience and Qualifications of the Role:
Minimum of 2 years’ experience on plumbing license.
- Valid driver’s license.
Computer Skills Needed to Perform the Job
- Preferred ability to operate iPad
Education
High School, GED, must continue education of Plumbing through classes the company requests attendance
Certificates, Licenses, Registrations
- Hold a current Apprentices License for applicable state
We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $27.78 – $40.86 hourly. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target.
Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.
Join our SUPER Team and Enjoy Amazing Benefits!
- Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
- Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
- 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
- Generous Paid Time Off: Take the time you need to recharge and relax.
- Education Assistance Program: Invest in your growth and development with our support.
- FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
- Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
- Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.
