at Veterans In Staffing in Aurora, Illinois, United States
Job Description
We are seeking an energetic and mechanically-inclined Parts Counter Sales Specialist to be a key member of our growing team at a well-established, family-oriented full-service equipment dealership. This role centers on providing exceptional support to both walk-in and online customers by helping them source the right parts and supplies for a variety of equipment needs.
Key Responsibilities:
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Assist walk-in, telephone, and online customers at the parts counter, delivering prompt and knowledgeable service
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Guide customers, sales staff, and service technicians in identifying and sourcing the correct parts based on equipment models and reference materials
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Handle the entire sales process from customer inquiry through invoicing, including special and back-ordered items
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Collaborate with parts managers and vendors to locate hard-to-find items, create purchase orders, and ensure timely inventory tracking
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Manage incoming and outgoing inventory, including organizing, stocking, and maintaining displays in the showroom and warehouse
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Communicate regularly with customers and colleagues to update on parts orders, deliveries, and fulfillment timelines
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Promote a safe and organized work environment by following all health and safety protocols
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Perform occasional local pick-up or delivery of parts as needed
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Support team members by filling in at the counter or assisting with stocking when necessary
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Embrace additional tasks or projects as assigned to support department goals
Qualifications:
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Outgoing, service-oriented personality with mechanical aptitude and a keen interest in equipment or automotive parts
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Previous experience in parts sales, particularly with auto or heavy equipment is a plus, though not required
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Effective communication skills; comfortable interacting by phone, email, and in person
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Strong organization, problem-solving, and teamwork abilities
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Willingness to actively learn and adapt on the job – comprehensive training is provided
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Must be able to lift up to 50 lbs unassisted
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High school diploma or equivalent required
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Ability to pass pre-employment screening (background and drug checks)
Pay & Benefits:
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Competitive hourly wage, based on experience: $24 per hour (non-commission role)
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Regular, predictable schedule: Monday–Friday, 8:00 AM – 5:00 PM
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Comprehensive benefits after a short waiting period, including health, dental, vision, life, disability, flexible spending, and a robust 401(k) plan with a strong employer match
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Paid time off and an employee-first culture emphasizing work-life balance, regular employee recognition events, and growth-oriented training (up to 12 weeks, with accelerated learning for fast starters)
